{"id":178,"date":"2018-10-04T09:11:23","date_gmt":"2018-10-04T09:11:23","guid":{"rendered":"http:\/\/www.ull.es\/doctorados\/educacion-extincion\/?page_id=178"},"modified":"2025-05-20T12:51:09","modified_gmt":"2025-05-20T12:51:09","slug":"reclamaciones-quejas-y-sugerencias","status":"publish","type":"page","link":"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/en\/calidad\/reclamaciones-quejas-y-sugerencias\/","title":{"rendered":"Claims, complaints and suggestions"},"content":{"rendered":"<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-8b59b96\" data-block-id=\"8b59b96\"><style>.stk-8b59b96 .stk--block-align-8b59b96{align-items:flex-start !important;}.stk-8b59b96-column{--stk-columns-spacing:0px !important;--stk-column-gap:50px !important;}<\/style><div class=\"stk-row stk-inner-blocks stk--block-align-8b59b96 stk-block-content stk-content-align stk-8b59b96-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-dbb7e15\" data-v=\"4\" data-block-id=\"dbb7e15\"><style>@media screen and (min-width: 768px){.stk-dbb7e15 {flex:var(--stk-flex-grow, 1) 1 66.7% !important;}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-dbb7e15-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-dbb7e15-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-cc0239e\" id=\"complementos-de-formacion\" data-block-id=\"cc0239e\"><style>.stk-cc0239e .stk-block-heading__text{font-weight:500 !important;}<\/style><h1 class=\"stk-block-heading__text\">Claims, complaints and suggestions<\/h1><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-c5ba493\" data-block-id=\"c5ba493\"><p class=\"stk-block-text__text\">The degree has a system for complaints and suggestions, integrated into the Quality Assurance System, through which you can express your opinion on any aspect related to the activity and operation of the centre and its qualifications.<\/p><\/div>\n\n\n\n<p>You can submit your claim, complaint, suggestion or compliment through the following channels:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/en\/sugerencias\/\" target=\"_blank\" rel=\"noreferrer noopener\">Through the ULL electronic headquarters<\/a><\/li>\n\n\n\n<li>Submission of a simple document, application or general form via email (<a href=\"mailto:doctorado.educacion@ull.es\" target=\"_blank\" rel=\"noreferrer noopener\">doctorado.educacion@ull.es<\/a>) or in person at the center&#039;s secretary&#039;s office.<\/li>\n<\/ul>\n\n\n\n<p>Once the document containing the claim, complaint or suggestion has been received, the procedure is initiated with the aim of responding to the interested party, taking into account the nature and content of the claim, complaint or suggestion.<\/p>\n\n\n\n<p>You can also collaborate in this improvement process by participating in the institutional satisfaction surveys that are applied periodically and systematically, and which are sent by email to all interest groups linked to the university (students, teachers, PAS, graduates, employers, etc.).<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-53ec762 stk-block-background\" data-v=\"4\" data-block-id=\"53ec762\"><style>.stk-53ec762-inner-blocks{row-gap:0px !important;}.stk-53ec762 {background-color:var(--stk-global-color-60833, #5c068c) !important;padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important;}.stk-53ec762:before{background-color:var(--stk-global-color-60833, #5c068c) !important;}@media screen and (min-width: 768px){.stk-53ec762 {flex:var(--stk-flex-grow, 1) 1 33.3% !important;}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-53ec762-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-53ec762-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-23581e5\" id=\"informacion-academica\" data-block-id=\"23581e5\"><style>.stk-23581e5 {padding-top:10px !important;padding-right:10px !important;padding-bottom:10px !important;padding-left:10px !important;margin-bottom:0px !important;}.stk-23581e5 .stk-block-heading__text{font-size:16px !important;color:#ffffff !important;font-weight:800 !important;}@media screen and (max-width: 1023px){.stk-23581e5 .stk-block-heading__text{font-size:16px !important;}}<\/style><h2 class=\"stk-block-heading__text has-text-color\">Academic information<\/h2><\/div>\n\n\n\n<div class=\"wp-block-stackable-button-group stk-block-button-group stk-block stk-6109c77\" data-block-id=\"6109c77\"><style>.stk-6109c77 .stk-button-group{flex-wrap:wrap !important;flex-direction:column !important;align-items:stretch !important;--stk-button-group-flex-wrap:auto !important;}.stk-6109c77 .stk-block{flex-basis:auto !important;}.stk-6109c77 .stk-block-button, .stk-6109c77 .stk-block-icon-button{flex:1 0 auto !important;}.stk-6109c77 .stk-button-group .stk-block-button{width:unset !important;}.stk-6109c77 {padding-left:0px !important;margin-bottom:0px !important;}.stk-6109c77 .stk-inner-blocks{column-gap:11px !important;row-gap:0px !important;}<\/style><div class=\"stk-row stk-inner-blocks has-text-align-left stk-block-content stk-button-group\">\n<div class=\"wp-block-stackable-button stk-block-button has-text-align-left stk-block stk-c2a1bc4\" data-block-id=\"c2a1bc4\"><style>.stk-c2a1bc4 , .stk-c2a1bc4 .stk-button{width:100% !important;}.stk-c2a1bc4 {flex:1 0 var(--stk-button-group-flex-wrap, 0) !important;}.stk-c2a1bc4 .stk-button{background:var(--stk-global-color-92696, #eeeeee) !important;}.stk-c2a1bc4 .stk-button:before{border-style:solid !important;border-color:#ffffff !important;border-top-width:1px !important;border-right-width:0px !important;border-bottom-width:0px !important;border-left-width:0px !important;}.stk-c2a1bc4 .stk-button .stk--inner-svg svg:last-child{margin-inline-start:100px !important;}.stk-c2a1bc4 .stk-button__inner-text{font-size:16px !important;color:#5a5a5a !important;line-height:28px !important;font-weight:400 !important;font-family:\"Montserrat\", Sans-serif !important;}@media screen and (max-width: 1023px){.stk-c2a1bc4 .stk-button__inner-text{font-size:16px !important;}}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/en\/calidad\/documentacion-evaluacion-titulo\/\" target=\"_blank\" rel=\"noopener\"><span class=\"has-text-color stk-button__inner-text\">Documentation of title evaluation<\/span><\/a><\/div>\n\n\n\n<div class=\"wp-block-stackable-button stk-block-button has-text-align-left stk-block stk-c510372\" data-block-id=\"c510372\"><style>.stk-c510372 , .stk-c510372 .stk-button{width:100% !important;}.stk-c510372 {flex:1 0 var(--stk-button-group-flex-wrap, 0) !important;}.stk-c510372 .stk-button{background:var(--stk-global-color-92696, #eeeeee) !important;}.stk-c510372 .stk-button:before{border-style:solid !important;border-color:#ffffff !important;border-top-width:1px !important;border-right-width:0px !important;border-bottom-width:0px !important;border-left-width:0px !important;}.stk-c510372 .stk-button .stk--inner-svg svg:last-child{margin-inline-start:100px !important;}.stk-c510372 .stk-button__inner-text{font-size:16px !important;color:#5a5a5a !important;line-height:28px !important;font-weight:400 !important;font-family:\"Montserrat\", Sans-serif !important;}@media screen and (max-width: 1023px){.stk-c510372 .stk-button__inner-text{font-size:16px !important;}}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/en\/doctorados\/arte-humanidades\/calidad\/indicadores-y-resultados-del-titulo\/\" target=\"_blank\" rel=\"noopener\"><span class=\"has-text-color stk-button__inner-text\">Indicators and results of the title<\/span><\/a><\/div>\n\n\n\n<div class=\"wp-block-stackable-button stk-block-button has-text-align-left stk-block stk-602a897\" data-block-id=\"602a897\"><style>.stk-602a897 {padding-left:5px !important;flex:1 0 var(--stk-button-group-flex-wrap, 0) !important;}.stk-602a897 , .stk-602a897 .stk-button{width:100% !important;}.stk-602a897 .stk-button{background:#dddddd !important;}.stk-602a897 .stk-button .stk--inner-svg svg:last-child{margin-inline-end:100px !important;}.stk-602a897 .stk-button__inner-text{font-size:16px !important;color:#5a5a5a !important;line-height:28px !important;font-weight:700 !important;font-family:\"Montserrat\", Sans-serif !important;}@media screen and (max-width: 1023px){.stk-602a897 .stk-button__inner-text{font-size:16px !important;}}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/en\/admision-becas\/ebau\/\" target=\"_blank\" rel=\"noopener\"><span class=\"has-text-color stk-button__inner-text\">Claims, complaints and suggestions<\/span><\/a><\/div>\n\n\n\n<div class=\"wp-block-stackable-button stk-block-button has-text-align-left stk-block stk-112bc87\" data-block-id=\"112bc87\"><style>.stk-112bc87 , .stk-112bc87 .stk-button{width:100% !important;}.stk-112bc87 {flex:1 0 var(--stk-button-group-flex-wrap, 0) !important;}.stk-112bc87 .stk-button{background:var(--stk-global-color-92696, #eeeeee) !important;}.stk-112bc87 .stk-button:before{border-style:solid !important;border-color:#ffffff !important;border-top-width:1px !important;border-right-width:0px !important;border-bottom-width:0px !important;border-left-width:0px !important;}.stk-112bc87 .stk-button .stk--inner-svg svg:last-child{margin-inline-start:100px !important;}.stk-112bc87 .stk-button__inner-text{font-size:16px !important;color:#5a5a5a !important;line-height:28px !important;font-weight:400 !important;font-family:\"Montserrat\", Sans-serif !important;}@media screen and (max-width: 1023px){.stk-112bc87 .stk-button__inner-text{font-size:16px !important;}}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/en\/doctorados\/arte-humanidades\/calidad\/sistema-de-garantia-interna-de-calidad\/\" target=\"_blank\" rel=\"noopener\"><span class=\"has-text-color stk-button__inner-text\">Internal Quality Assurance System<\/span><\/a><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Complaints, claims, and suggestions: The program has a complaints, claims, and suggestions system, integrated into the Quality Assurance System, through which you can submit your opinion on any aspect related to the activity and operation of the center and its programs. You can submit your complaint, suggestion, or compliment\u2026<\/p>","protected":false},"author":8,"featured_media":0,"parent":84,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/template-100-width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-178","page","type-page","status-publish","hentry"],"acf":[],"publishpress_future_action":{"enabled":false,"date":"2026-04-19 07:45:44","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/en\/wp-json\/wp\/v2\/pages\/178","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/en\/wp-json\/wp\/v2\/comments?post=178"}],"version-history":[{"count":4,"href":"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/en\/wp-json\/wp\/v2\/pages\/178\/revisions"}],"predecessor-version":[{"id":302,"href":"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/en\/wp-json\/wp\/v2\/pages\/178\/revisions\/302"}],"up":[{"embeddable":true,"href":"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/en\/wp-json\/wp\/v2\/pages\/84"}],"wp:attachment":[{"href":"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/en\/wp-json\/wp\/v2\/media?parent=178"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}