{"id":178,"date":"2018-10-04T09:11:23","date_gmt":"2018-10-04T09:11:23","guid":{"rendered":"http:\/\/www.ull.es\/doctorados\/educacion-extincion\/?page_id=178"},"modified":"2025-05-20T12:51:09","modified_gmt":"2025-05-20T12:51:09","slug":"reclamaciones-quejas-y-sugerencias","status":"publish","type":"page","link":"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/fr\/calidad\/reclamaciones-quejas-y-sugerencias\/","title":{"rendered":"R\u00e9clamations, plaintes et suggestions"},"content":{"rendered":"<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-8b59b96\" data-block-id=\"8b59b96\"><style>.stk-8b59b96 .stk--block-align-8b59b96{align-items:flex-start !important;}.stk-8b59b96-column{--stk-columns-spacing:0px !important;--stk-column-gap:50px !important;}<\/style><div class=\"stk-row stk-inner-blocks stk--block-align-8b59b96 stk-block-content stk-content-align stk-8b59b96-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-dbb7e15\" data-v=\"4\" data-block-id=\"dbb7e15\"><style>@media screen and (min-width: 768px){.stk-dbb7e15 {flex:var(--stk-flex-grow, 1) 1 66.7% !important;}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-dbb7e15-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-dbb7e15-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-cc0239e\" id=\"complementos-de-formacion\" data-block-id=\"cc0239e\"><style>.stk-cc0239e .stk-block-heading__text{font-weight:500 !important;}<\/style><h1 class=\"stk-block-heading__text\">R\u00e9clamations, plaintes et suggestions<\/h1><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-c5ba493\" data-block-id=\"c5ba493\"><p class=\"stk-block-text__text\">Le dipl\u00f4me dispose d&#039;un syst\u00e8me de r\u00e9clamations et de suggestions, int\u00e9gr\u00e9 au syst\u00e8me d&#039;assurance qualit\u00e9, \u00e0 travers lequel vous pouvez exprimer votre opinion sur tout aspect li\u00e9 \u00e0 l&#039;activit\u00e9 et au fonctionnement du centre et \u00e0 ses qualifications.<\/p><\/div>\n\n\n\n<p>Vous pouvez soumettre votre r\u00e9clamation, plainte, suggestion ou compliment via les canaux suivants :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/fr\/sugerencias\/\" target=\"_blank\" rel=\"noreferrer noopener\">Via le si\u00e8ge \u00e9lectronique de l&#039;ULL<\/a><\/li>\n\n\n\n<li>Soumission d&#039;un document simple, d&#039;une demande ou d&#039;un formulaire g\u00e9n\u00e9ral par courrier \u00e9lectronique (<a href=\"mailto:doctorado.educacion@ull.es\" target=\"_blank\" rel=\"noreferrer noopener\">doctorado.educacion@ull.es<\/a>) ou en personne au secr\u00e9tariat du centre.<\/li>\n<\/ul>\n\n\n\n<p>Une fois re\u00e7u le document contenant la r\u00e9clamation, la plainte ou la suggestion, la proc\u00e9dure est initi\u00e9e dans le but de r\u00e9pondre \u00e0 l&#039;int\u00e9ress\u00e9, en tenant compte de la nature et du contenu de la r\u00e9clamation, de la plainte ou de la suggestion.<\/p>\n\n\n\n<p>Vous pouvez \u00e9galement collaborer \u00e0 ce processus d&#039;am\u00e9lioration en participant aux enqu\u00eates de satisfaction institutionnelles qui sont appliqu\u00e9es p\u00e9riodiquement et syst\u00e9matiquement, qui sont envoy\u00e9es par courrier \u00e9lectronique \u00e0 tous les groupes d&#039;int\u00e9r\u00eat li\u00e9s \u00e0 l&#039;universit\u00e9 (\u00e9tudiants, enseignants, PAS, dipl\u00f4m\u00e9s). , employeurs, etc. ).<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-53ec762 stk-block-background\" data-v=\"4\" data-block-id=\"53ec762\"><style>.stk-53ec762-inner-blocks{row-gap:0px !important;}.stk-53ec762 {background-color:var(--stk-global-color-60833, #5c068c) !important;padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important;}.stk-53ec762:before{background-color:var(--stk-global-color-60833, #5c068c) !important;}@media screen and (min-width: 768px){.stk-53ec762 {flex:var(--stk-flex-grow, 1) 1 33.3% !important;}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-53ec762-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-53ec762-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-23581e5\" id=\"informacion-academica\" data-block-id=\"23581e5\"><style>.stk-23581e5 {padding-top:10px !important;padding-right:10px !important;padding-bottom:10px !important;padding-left:10px !important;margin-bottom:0px !important;}.stk-23581e5 .stk-block-heading__text{font-size:16px !important;color:#ffffff !important;font-weight:800 !important;}@media screen and (max-width: 1023px){.stk-23581e5 .stk-block-heading__text{font-size:16px !important;}}<\/style><h2 class=\"stk-block-heading__text has-text-color\">Informations acad\u00e9miques<\/h2><\/div>\n\n\n\n<div class=\"wp-block-stackable-button-group stk-block-button-group stk-block stk-6109c77\" data-block-id=\"6109c77\"><style>.stk-6109c77 .stk-button-group{flex-wrap:wrap !important;flex-direction:column !important;align-items:stretch !important;--stk-button-group-flex-wrap:auto !important;}.stk-6109c77 .stk-block{flex-basis:auto !important;}.stk-6109c77 .stk-block-button, .stk-6109c77 .stk-block-icon-button{flex:1 0 auto !important;}.stk-6109c77 .stk-button-group .stk-block-button{width:unset !important;}.stk-6109c77 {padding-left:0px !important;margin-bottom:0px !important;}.stk-6109c77 .stk-inner-blocks{column-gap:11px !important;row-gap:0px !important;}<\/style><div class=\"stk-row stk-inner-blocks has-text-align-left stk-block-content stk-button-group\">\n<div class=\"wp-block-stackable-button stk-block-button has-text-align-left stk-block stk-c2a1bc4\" data-block-id=\"c2a1bc4\"><style>.stk-c2a1bc4 , .stk-c2a1bc4 .stk-button{width:100% !important;}.stk-c2a1bc4 {flex:1 0 var(--stk-button-group-flex-wrap, 0) !important;}.stk-c2a1bc4 .stk-button{background:var(--stk-global-color-92696, #eeeeee) !important;}.stk-c2a1bc4 .stk-button:before{border-style:solid !important;border-color:#ffffff !important;border-top-width:1px !important;border-right-width:0px !important;border-bottom-width:0px !important;border-left-width:0px !important;}.stk-c2a1bc4 .stk-button .stk--inner-svg svg:last-child{margin-inline-start:100px !important;}.stk-c2a1bc4 .stk-button__inner-text{font-size:16px !important;color:#5a5a5a !important;line-height:28px !important;font-weight:400 !important;font-family:\"Montserrat\", Sans-serif !important;}@media screen and (max-width: 1023px){.stk-c2a1bc4 .stk-button__inner-text{font-size:16px !important;}}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/fr\/calidad\/documentacion-evaluacion-titulo\/\" target=\"_blank\" rel=\"noopener\"><span class=\"has-text-color stk-button__inner-text\">Documentation d&#039;\u00e9valuation du titre<\/span><\/a><\/div>\n\n\n\n<div class=\"wp-block-stackable-button stk-block-button has-text-align-left stk-block stk-c510372\" data-block-id=\"c510372\"><style>.stk-c510372 , .stk-c510372 .stk-button{width:100% !important;}.stk-c510372 {flex:1 0 var(--stk-button-group-flex-wrap, 0) !important;}.stk-c510372 .stk-button{background:var(--stk-global-color-92696, #eeeeee) !important;}.stk-c510372 .stk-button:before{border-style:solid !important;border-color:#ffffff !important;border-top-width:1px !important;border-right-width:0px !important;border-bottom-width:0px !important;border-left-width:0px !important;}.stk-c510372 .stk-button .stk--inner-svg svg:last-child{margin-inline-start:100px !important;}.stk-c510372 .stk-button__inner-text{font-size:16px !important;color:#5a5a5a !important;line-height:28px !important;font-weight:400 !important;font-family:\"Montserrat\", Sans-serif !important;}@media screen and (max-width: 1023px){.stk-c510372 .stk-button__inner-text{font-size:16px !important;}}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/fr\/doctorados\/arte-humanidades\/calidad\/indicadores-y-resultados-del-titulo\/\" target=\"_blank\" rel=\"noopener\"><span class=\"has-text-color stk-button__inner-text\">Indicateurs et r\u00e9sultats du titre<\/span><\/a><\/div>\n\n\n\n<div class=\"wp-block-stackable-button stk-block-button has-text-align-left stk-block stk-602a897\" data-block-id=\"602a897\"><style>.stk-602a897 {padding-left:5px !important;flex:1 0 var(--stk-button-group-flex-wrap, 0) !important;}.stk-602a897 , .stk-602a897 .stk-button{width:100% !important;}.stk-602a897 .stk-button{background:#dddddd !important;}.stk-602a897 .stk-button .stk--inner-svg svg:last-child{margin-inline-end:100px !important;}.stk-602a897 .stk-button__inner-text{font-size:16px !important;color:#5a5a5a !important;line-height:28px !important;font-weight:700 !important;font-family:\"Montserrat\", Sans-serif !important;}@media screen and (max-width: 1023px){.stk-602a897 .stk-button__inner-text{font-size:16px !important;}}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/fr\/admision-becas\/ebau\/\" target=\"_blank\" rel=\"noopener\"><span class=\"has-text-color stk-button__inner-text\">R\u00e9clamations, plaintes et suggestions<\/span><\/a><\/div>\n\n\n\n<div class=\"wp-block-stackable-button stk-block-button has-text-align-left stk-block stk-112bc87\" data-block-id=\"112bc87\"><style>.stk-112bc87 , .stk-112bc87 .stk-button{width:100% !important;}.stk-112bc87 {flex:1 0 var(--stk-button-group-flex-wrap, 0) !important;}.stk-112bc87 .stk-button{background:var(--stk-global-color-92696, #eeeeee) !important;}.stk-112bc87 .stk-button:before{border-style:solid !important;border-color:#ffffff !important;border-top-width:1px !important;border-right-width:0px !important;border-bottom-width:0px !important;border-left-width:0px !important;}.stk-112bc87 .stk-button .stk--inner-svg svg:last-child{margin-inline-start:100px !important;}.stk-112bc87 .stk-button__inner-text{font-size:16px !important;color:#5a5a5a !important;line-height:28px !important;font-weight:400 !important;font-family:\"Montserrat\", Sans-serif !important;}@media screen and (max-width: 1023px){.stk-112bc87 .stk-button__inner-text{font-size:16px !important;}}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/fr\/doctorados\/arte-humanidades\/calidad\/sistema-de-garantia-interna-de-calidad\/\" target=\"_blank\" rel=\"noopener\"><span class=\"has-text-color stk-button__inner-text\">Syst\u00e8me d&#039;assurance qualit\u00e9 interne<\/span><\/a><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>R\u00e9clamations, plaintes et suggestions\u00a0: Le programme dispose d\u2019un syst\u00e8me de r\u00e9clamations, de plaintes et de suggestions, int\u00e9gr\u00e9 au syst\u00e8me d\u2019assurance qualit\u00e9, vous permettant de faire part de votre avis sur tout aspect relatif \u00e0 l\u2019activit\u00e9 et au fonctionnement du centre et de ses programmes. Vous pouvez soumettre votre r\u00e9clamation, suggestion ou compliment\u2026<\/p>","protected":false},"author":8,"featured_media":0,"parent":84,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/template-100-width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-178","page","type-page","status-publish","hentry"],"acf":[],"publishpress_future_action":{"enabled":false,"date":"2026-04-19 13:57:35","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/fr\/wp-json\/wp\/v2\/pages\/178","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/fr\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/fr\/wp-json\/wp\/v2\/comments?post=178"}],"version-history":[{"count":4,"href":"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/fr\/wp-json\/wp\/v2\/pages\/178\/revisions"}],"predecessor-version":[{"id":302,"href":"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/fr\/wp-json\/wp\/v2\/pages\/178\/revisions\/302"}],"up":[{"embeddable":true,"href":"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/fr\/wp-json\/wp\/v2\/pages\/84"}],"wp:attachment":[{"href":"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/fr\/wp-json\/wp\/v2\/media?parent=178"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}