{"id":178,"date":"2018-10-04T09:11:23","date_gmt":"2018-10-04T09:11:23","guid":{"rendered":"http:\/\/www.ull.es\/doctorados\/educacion-extincion\/?page_id=178"},"modified":"2025-05-20T12:51:09","modified_gmt":"2025-05-20T12:51:09","slug":"reclamaciones-quejas-y-sugerencias","status":"publish","type":"page","link":"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/calidad\/reclamaciones-quejas-y-sugerencias\/","title":{"rendered":"Reclamaciones, quejas y sugerencias"},"content":{"rendered":"\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-8b59b96\" data-block-id=\"8b59b96\"><style>.stk-8b59b96 .stk--block-align-8b59b96{align-items:flex-start !important;}.stk-8b59b96-column{--stk-columns-spacing:0px !important;--stk-column-gap:50px !important;}<\/style><div class=\"stk-row stk-inner-blocks stk--block-align-8b59b96 stk-block-content stk-content-align stk-8b59b96-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-dbb7e15\" data-v=\"4\" data-block-id=\"dbb7e15\"><style>@media screen and (min-width: 768px){.stk-dbb7e15 {flex:var(--stk-flex-grow, 1) 1 66.7% !important;}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-dbb7e15-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-dbb7e15-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-cc0239e\" id=\"complementos-de-formacion\" data-block-id=\"cc0239e\"><style>.stk-cc0239e .stk-block-heading__text{font-weight:500 !important;}<\/style><h1 class=\"stk-block-heading__text\">Reclamaciones, quejas y sugerencias<\/h1><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-c5ba493\" data-block-id=\"c5ba493\"><p class=\"stk-block-text__text\">El t\u00edtulo dispone de un sistema de reclamaciones, quejas y sugerencias, integrado en el Sistema de Garant\u00eda de Calidad, a trav\u00e9s del cual puede hacer llegar su opini\u00f3n sobre cualquier aspecto relacionado con la actividad y el funcionamiento del centro y sus titulaciones.<\/p><\/div>\n\n\n\n<p>Puede presentar su reclamaci\u00f3n, queja, sugerencia o felicitaci\u00f3n a trav\u00e9s de los siguientes canales de atenci\u00f3n:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.ull.es\/sugerencias\" target=\"_blank\" rel=\"noreferrer noopener\" target=\"_blank\" rel=\"noopener\">Mediante sede electr\u00f3nica de la ULL<\/a><\/li>\n\n\n\n<li>Entrega de escrito simple, instancia o formulario general a trav\u00e9s de correo electr\u00f3nico (<a href=\"mailto:doctorado.educacion@ull.es\" target=\"_blank\" rel=\"noreferrer noopener\" target=\"_blank\" rel=\"noopener\">doctorado.educacion@ull.es<\/a>)\u00a0o presencialmente en la secretar\u00eda del centro.<\/li>\n<\/ul>\n\n\n\n<p>Una vez recibido el documento que recoge la reclamaci\u00f3n, queja o sugerencia se inicia el procedimiento con la finalidad de dar respuesta al interesado atendiendo a la naturaleza y contenido de la misma.<\/p>\n\n\n\n<p>Tambi\u00e9n puede colaborar en este proceso de mejora mediante la participaci\u00f3n en las encuestas de satisfacci\u00f3n institucionales que se aplican de forma peri\u00f3dica y sistem\u00e1tica , que se remiten por correo electr\u00f3nico a todos los grupos de inter\u00e9s vinculados a la universidad (alumnado, profesorado, PAS, egresados, empleadores, etc.).<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-53ec762 stk-block-background\" data-v=\"4\" data-block-id=\"53ec762\"><style>.stk-53ec762-inner-blocks{row-gap:0px !important;}.stk-53ec762 {background-color:var(--stk-global-color-60833, #5c068c) !important;padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important;}.stk-53ec762:before{background-color:var(--stk-global-color-60833, #5c068c) !important;}@media screen and (min-width: 768px){.stk-53ec762 {flex:var(--stk-flex-grow, 1) 1 33.3% !important;}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-53ec762-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-53ec762-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-23581e5\" id=\"informacion-academica\" data-block-id=\"23581e5\"><style>.stk-23581e5 {padding-top:10px !important;padding-right:10px !important;padding-bottom:10px !important;padding-left:10px !important;margin-bottom:0px !important;}.stk-23581e5 .stk-block-heading__text{font-size:16px !important;color:#ffffff !important;font-weight:800 !important;}@media screen and (max-width: 1023px){.stk-23581e5 .stk-block-heading__text{font-size:16px !important;}}<\/style><h2 class=\"stk-block-heading__text has-text-color\">Informaci\u00f3n acad\u00e9mica<\/h2><\/div>\n\n\n\n<div class=\"wp-block-stackable-button-group stk-block-button-group stk-block stk-6109c77\" data-block-id=\"6109c77\"><style>.stk-6109c77 .stk-button-group{flex-wrap:wrap !important;flex-direction:column !important;align-items:stretch !important;--stk-button-group-flex-wrap:auto !important;}.stk-6109c77 .stk-block{flex-basis:auto !important;}.stk-6109c77 .stk-block-button, .stk-6109c77 .stk-block-icon-button{flex:1 0 auto !important;}.stk-6109c77 .stk-button-group .stk-block-button{width:unset !important;}.stk-6109c77 {padding-left:0px !important;margin-bottom:0px !important;}.stk-6109c77 .stk-inner-blocks{column-gap:11px !important;row-gap:0px !important;}<\/style><div class=\"stk-row stk-inner-blocks has-text-align-left stk-block-content stk-button-group\">\n<div class=\"wp-block-stackable-button stk-block-button has-text-align-left stk-block stk-c2a1bc4\" data-block-id=\"c2a1bc4\"><style>.stk-c2a1bc4 , .stk-c2a1bc4 .stk-button{width:100% !important;}.stk-c2a1bc4 {flex:1 0 var(--stk-button-group-flex-wrap, 0) !important;}.stk-c2a1bc4 .stk-button{background:var(--stk-global-color-92696, #eeeeee) !important;}.stk-c2a1bc4 .stk-button:before{border-style:solid !important;border-color:#ffffff !important;border-top-width:1px !important;border-right-width:0px !important;border-bottom-width:0px !important;border-left-width:0px !important;}.stk-c2a1bc4 .stk-button .stk--inner-svg svg:last-child{margin-inline-start:100px !important;}.stk-c2a1bc4 .stk-button__inner-text{font-size:16px !important;color:#5a5a5a !important;line-height:28px !important;font-weight:400 !important;font-family:\"Montserrat\", Sans-serif !important;}@media screen and (max-width: 1023px){.stk-c2a1bc4 .stk-button__inner-text{font-size:16px !important;}}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/calidad\/documentacion-evaluacion-titulo\/\" target=\"_blank\" rel=\"noopener\"><span class=\"has-text-color stk-button__inner-text\">Documentaci\u00f3n de evaluaci\u00f3n del t\u00edtulo<\/span><\/a><\/div>\n\n\n\n<div class=\"wp-block-stackable-button stk-block-button has-text-align-left stk-block stk-c510372\" data-block-id=\"c510372\"><style>.stk-c510372 , .stk-c510372 .stk-button{width:100% !important;}.stk-c510372 {flex:1 0 var(--stk-button-group-flex-wrap, 0) !important;}.stk-c510372 .stk-button{background:var(--stk-global-color-92696, #eeeeee) !important;}.stk-c510372 .stk-button:before{border-style:solid !important;border-color:#ffffff !important;border-top-width:1px !important;border-right-width:0px !important;border-bottom-width:0px !important;border-left-width:0px !important;}.stk-c510372 .stk-button .stk--inner-svg svg:last-child{margin-inline-start:100px !important;}.stk-c510372 .stk-button__inner-text{font-size:16px !important;color:#5a5a5a !important;line-height:28px !important;font-weight:400 !important;font-family:\"Montserrat\", Sans-serif !important;}@media screen and (max-width: 1023px){.stk-c510372 .stk-button__inner-text{font-size:16px !important;}}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/www.ull.es\/doctorados\/arte-humanidades\/calidad\/indicadores-y-resultados-del-titulo\/\" target=\"_blank\" rel=\"noopener\"><span class=\"has-text-color stk-button__inner-text\">Indicadores y resultados del t\u00edtulo<\/span><\/a><\/div>\n\n\n\n<div class=\"wp-block-stackable-button stk-block-button has-text-align-left stk-block stk-602a897\" data-block-id=\"602a897\"><style>.stk-602a897 {padding-left:5px !important;flex:1 0 var(--stk-button-group-flex-wrap, 0) !important;}.stk-602a897 , .stk-602a897 .stk-button{width:100% !important;}.stk-602a897 .stk-button{background:#dddddd !important;}.stk-602a897 .stk-button .stk--inner-svg svg:last-child{margin-inline-end:100px !important;}.stk-602a897 .stk-button__inner-text{font-size:16px !important;color:#5a5a5a !important;line-height:28px !important;font-weight:700 !important;font-family:\"Montserrat\", Sans-serif !important;}@media screen and (max-width: 1023px){.stk-602a897 .stk-button__inner-text{font-size:16px !important;}}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/www.ull.es\/admision-becas\/ebau\/\" target=\"_blank\" rel=\"noopener\"><span class=\"has-text-color stk-button__inner-text\">Reclamaciones, quejas y sugerencias<\/span><\/a><\/div>\n\n\n\n<div class=\"wp-block-stackable-button stk-block-button has-text-align-left stk-block stk-112bc87\" data-block-id=\"112bc87\"><style>.stk-112bc87 , .stk-112bc87 .stk-button{width:100% !important;}.stk-112bc87 {flex:1 0 var(--stk-button-group-flex-wrap, 0) !important;}.stk-112bc87 .stk-button{background:var(--stk-global-color-92696, #eeeeee) !important;}.stk-112bc87 .stk-button:before{border-style:solid !important;border-color:#ffffff !important;border-top-width:1px !important;border-right-width:0px !important;border-bottom-width:0px !important;border-left-width:0px !important;}.stk-112bc87 .stk-button .stk--inner-svg svg:last-child{margin-inline-start:100px !important;}.stk-112bc87 .stk-button__inner-text{font-size:16px !important;color:#5a5a5a !important;line-height:28px !important;font-weight:400 !important;font-family:\"Montserrat\", Sans-serif !important;}@media screen and (max-width: 1023px){.stk-112bc87 .stk-button__inner-text{font-size:16px !important;}}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/www.ull.es\/doctorados\/arte-humanidades\/calidad\/sistema-de-garantia-interna-de-calidad\/\" target=\"_blank\" rel=\"noopener\"><span class=\"has-text-color stk-button__inner-text\">Sistema de Garant\u00eda Interna de Calidad<\/span><\/a><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Reclamaciones, quejas y sugerencias El t\u00edtulo dispone de un sistema de reclamaciones, quejas y sugerencias, integrado en el Sistema de Garant\u00eda de Calidad, a trav\u00e9s del cual puede hacer llegar su opini\u00f3n sobre cualquier aspecto relacionado con la actividad y el funcionamiento del centro y sus titulaciones. Puede presentar su reclamaci\u00f3n, queja, sugerencia o felicitaci\u00f3n&#8230;<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":84,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/template-100-width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-178","page","type-page","status-publish","hentry"],"acf":[],"publishpress_future_action":{"enabled":false,"date":"2026-04-19 04:57:19","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/wp-json\/wp\/v2\/pages\/178","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/wp-json\/wp\/v2\/comments?post=178"}],"version-history":[{"count":4,"href":"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/wp-json\/wp\/v2\/pages\/178\/revisions"}],"predecessor-version":[{"id":302,"href":"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/wp-json\/wp\/v2\/pages\/178\/revisions\/302"}],"up":[{"embeddable":true,"href":"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/wp-json\/wp\/v2\/pages\/84"}],"wp:attachment":[{"href":"https:\/\/www.ull.es\/doctorados\/educacion-extincion\/wp-json\/wp\/v2\/media?parent=178"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}