Conflict Assessment and Mediation Unit (UNIMAC)

Amongst its various duties, the Conflict Assessment and Mediation Unit (UNIMAC) helps to resolve conflicts that may arise in the university community through the process of dialogue, mediation and counselling. The Unit and its services are open to any individual or organization belonging to the university community of the ULL. The Unit attempts to provide support in terms of conflict resolution to all areas of the university community, guided by the three fundamental principals: transparency, confidentiality and impartiality.

Section Managers

Responsable del servicio
Manuel Rosales Álamo

Services available to users

  • How to request a service: You can contact us by telephone and by email to request confidential consultation. At this stage, we will not take any action nor intervene in any way, nor create any paper trail based on this initial consultation. By contacting us, you can find out about what options are open to you and what services we have on offer. You will be given an appointment so that you can discuss matters either face-to- face or over the phone. Alternatively, you can send an email requesting a specific service. The email must contain the following information: personal details of person requesting service, a brief outline of why you are requesting the service, and your contact details (email and telephone). All information we receive is treated in the strictest confidence and shall remain confidential.
  • Reports and Training: We produce reports on the nature of incidents and conflicts in question within the ULL. We also provide training in conflict resolution to members of the university community.
  • Advice: We provide advice and guidance to individuals and organizational units in the university community regarding which options are open to them and which steps should be taken in order to resolve their conflict.
  • Mediation: We provide confidentiality in order to help improve communication between those parties involved in the conflict and reduce hostility. This helps both sides develop a clearer understanding of the others needs and stance, allowing them to create acceptable proposals that resolve the matter in hand, reduce emotional and social costs, protect professional ties amongst individuals, and prevent conflicts from surfacing again in the future.