Government Pavilion, C/ Padre Herrera s/n
Post Office Box 456
38200, San Cristobal de La Laguna
Santa Cruz de Tenerife - Spain
Switchboard Tel.: (+34) 922 31 90 00
Hours: Mon, 8:00 a.m. to 9:00 p.m.
Basic French for hotel reception staff
Basic French for hotel reception staff
Overview
To train hospitality professionals in basic language skills to meet the needs of tourists.
- Students must be between 25 and 64 years old on the date the training begins.
- This training is only available to staff from companies associated with ASHOTEL (Hotel and Extrahotel Association of Tenerife, La Palma, La Gomera and El Hierro).
- A university degree will not be required to access this micro-credential.
Academic program
- Pronunciation
- Lexicon
- Basic linguistic interactions related to the job
- Case studies
The training activities to be carried out during the delivery of the micro-credential will be:
● Theoretical classes: expository, explanatory or demonstration sessions of the contents and knowledge.
●Practical classes: sessions of practical application of the content developed in the theoretical classes, through the resolution of exercises, problems or theoretical-practical scenarios.
● Seminars, workshops, or other complementary activities (discussion forums, simulations, etc.): monographic sessions that encourage student participation. These are supervised by the course instructors.
● Independent work: independent and self-regulated activity of the student based on the documentation and guidelines proposed in the subject, preparation of classes and exams, preparation of final reports, internship reports…
● Tutoring (individual, group…): activity in which the teaching staff attends to, facilitates and guides one or more students in the training process.
● Assessment: continuous assessment tests and final exams. Tests may be in person or virtual, and may be written, oral, or consist of practical exercises.
The teaching methodology is as follows:
● Lectures/expository method: presentation or explanation by the teaching staff.
● Practical classes: activities supervised by the teaching staff in the classroom, laboratories, clinics.
●Seminars: carrying out exercises, solving problems or practical cases, others.
●Individual work: individual preparation of assignments/projects/reports, portfolio,
● Group work: group preparation of assignments, projects/reports, …
● Personal study: preparation for tests, exams, etc.
● Assessment: written tests, oral tests, practical tests, …
● Tutoring: instruction period in which teachers and students interact with the aim of reviewing and discussing materials and topics presented in class.
● Active methodologies: cooperative learning, project-based learning, flipped classroom, service learning, game-based learning, case studies, problem-solving…
They are aimed at making learning a participatory process and are based on the leading role of the students.
The microcredential will have an evaluation system (ES) based on the following assessment tests:
- Objective tests (true/false, multiple choice, test-type, fill-in-the-blank, ordering, etc.): These are measurement instruments that allow for the evaluation of knowledge, skills, performance, aptitudes, etc. The answers are closed-ended, thus promoting objectivity during the scoring process.
- Short answer tests: a type of objective test in which students do not elaborate on their answers and must respond to the specific information requested.
- Oral tests: students must apply the knowledge acquired to develop oral answers to the exercises or questions posed by the teachers.
- Attendance, participation or attitude in teaching activities, seminars, tutorials, etc.: monitoring student attendance and participation in teaching activities, carrying out activities during teaching sessions.
General information
Credits: 3 ECTS
Duration: 02/05/2026 – 29/05/2026
Teaching modality: Virtual
Location: ULL Virtual Campus
Valued at: €217.50
The cost of tuition for this Microcredential will be subsidized by the 'Plan for the development of university microcredentials', investment 6 of component 21 of the Addendum to the 'Recovery, Transformation and Resilience Plan', financed by the European Union – Next Generation EU, year 2025.
Short courses available in various formats (in-person, online, or hybrid). Ideal for learning without interrupting your professional life.
Content created and delivered by professionals and experts in the field, designed for immediate application.
Endorsed by the University of La Laguna. You will receive an official ECTS certificate, valid in the European Higher Education Area.
Teaching staff
In collaboration with:
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