English for hotel reception

Overview

This micro-credential provides training in the use of English applied to the field of hotel reception, with special attention to the specific vocabulary of the sector. The program develops oral and written communication skills for customer service, reservation management and incident resolution, applying strategies aimed at offering a professional and high-quality service.

Goals

To train hospitality professionals in essential language skills to meet the needs of tourists.

Access requirements

Students must be between 25 and 64 years old on the date the training begins.
This training is only available to staff from companies associated with ASHOTEL (Hotel and Extrahotel Association of Tenerife, La Palma, La Gomera and El Hierro).
A university degree will not be required to access this micro-credential.

Academic program

Contents

Functional pronunciation and intonation in customer service contexts.
Specific vocabulary for hotel reception.
Usual communicative interactions in the workplace (check-in, check-out, information
of services, telephone and email support).
Practical cases and simulations of real situations in hotel reception.

Methodology and activities

The training activities to be carried out during the delivery of the micro-credential will be:

Theoretical classes: expository, explanatory or demonstration sessions of the contents and knowledge.
Practical classes: sessions of practical application of the content developed in the
theoretical classes, through the resolution of exercises, problems or theoretical-practical assumptions.
Seminars, workshops, or other complementary activities (discussion forums, simulations, etc.): monographic sessions that encourage student participation. They are supervised by the course instructors.
Independent work: independent and self-regulated activity of the student starting from the
documentation and guidelines proposed in the subject, preparation of classes and exams,
Preparation of final reports, internship reports
Exhibitions, debates and defenses of works and projects: activity through which the
Students present work, exercises, projects… based on established criteria, demonstrating sufficiency and maturity in the acquisition of the planned competencies.
Tutoring (individual, group…): activity in which the teaching staff attends to, facilitates and guides one or more students in the training process.
Assessment: continuous assessment tests and final exams. Tests may be in person or online, and may be written, oral, or consist of practical exercises.

The methodology to be carried out will be as follows:

Lectures/expository method: presentation or explanation by the
faculty.
Practical classes: activities supervised by the teaching staff in the classroom, laboratories,
clinics.
Seminars: completing exercises, solving problems or practical cases, others.
Individual work: individual preparation of assignments/projects/reports, portfolio, …
Group work: group preparation of assignments, projects/reports, …
Personal study: preparation for tests, exams, etc.
Assessment: written tests, oral tests, practical tests, …
Tutoring: instruction period in which teachers and students interact with the aim of reviewing and discussing materials and topics presented in class.
Exhibitions, debates and presentation of works and projects: activities supervised by the teaching staff.
Active methodologies: cooperative learning, project-based learning, classroom
Flipped classroom, service learning, game-based learning, case studies, problem-solving… These are aimed at making learning a participatory process and are based on student agency.

Evaluation criteria

The microcredential will have an evaluation system (ES) based on the following assessment tests:

Oral tests: students must apply the knowledge acquired to develop oral answers to the exercises or questions posed by the teachers.
Case, exercise and problem solving: tests in which students must solve, in a reasoned manner, within a certain time, and according to the established criteria, the cases, exercises or problems posed by the teaching staff, with the aim of applying the knowledge acquired.
Attendance, participation or attitude in teaching activities, seminars, tutorials, etc.: monitoring student attendance and participation in teaching activities, carrying out activities during teaching sessions.
Written works, memoirs, internship reports, and projects: a document prepared on a topic or activity carried out, following the instructions established by the teaching staff.
Oral presentation and defense of topics, assignments, etc.: an oral presentation on a topic related to the micro-credential content or on the results of an assignment, exercise, or project, followed by a discussion with the teaching staff. This can be done individually or in a group.
Observation techniques (records, checklists, attitude scales, etc.): application of methods to describe and record the manifestations of student behavior.

General information

Credits: 2 ECTS

Duration: 04/05/2026/2026 -29/05/2026

Teaching modality: In person

Location: Hotel Taoro

Registration fee: €43.50

Valued at: €145

Registration

More info and registration help

The cost of tuition for this Microcredential will be subsidized by the 'Plan for the development of university microcredentials', investment 6 of component 21 of the Addendum to the 'Recovery, Transformation and Resilience Plan', financed by the European Union – Next Generation EU, year 2025.

Flexibility

Short courses available in various formats (in-person, online, or hybrid). Ideal for learning without interrupting your professional life.

Employability

Content created and delivered by professionals and experts in the field, designed for immediate application.

Certification

Endorsed by the University of La Laguna. You will receive an official ECTS certificate, valid in the European Higher Education Area.

Teaching staff

Marcos Hernández González

María Jennifer Estévez Yanes

In collaboration with:

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English for hotel reception