{"id":1412,"date":"2017-06-14T09:33:21","date_gmt":"2017-06-14T09:33:21","guid":{"rendered":"https:\/\/www.ull.es\/?page_id=1412"},"modified":"2026-04-08T12:24:15","modified_gmt":"2026-04-08T12:24:15","slug":"excelencia-europea-los-servicios-la-universidad-la-laguna","status":"publish","type":"page","link":"https:\/\/www.ull.es\/fr\/excelencia-europea-los-servicios-la-universidad-la-laguna\/","title":{"rendered":"Excellence europ\u00e9enne des services de l&#039;Universit\u00e9 de La Laguna"},"content":{"rendered":"<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-3996a8b\" id=\"sellos-certificaciones-y-acreditaciones\" data-block-id=\"3996a8b\"><style>.stk-3996a8b .stk-block-heading__text{font-weight:400 !important;}<\/style><h1 class=\"stk-block-heading__text\">Sceaux, certifications et accr\u00e9ditations<\/h1><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-aecb43a\" data-block-id=\"aecb43a\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-aecb43a-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-b9d6f96\" data-v=\"4\" data-block-id=\"b9d6f96\"><style>@media screen and (min-width: 768px){.stk-b9d6f96 {flex:var(--stk-flex-grow, 1) 1 calc(65% - var(--stk-column-gap, 0px) * 1 \/ 2 ) !important;}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-b9d6f96-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-b9d6f96-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-df751cd\" data-block-id=\"df751cd\"><p class=\"stk-block-text__text\">Il&nbsp;<strong>Label d&#039;excellence europ\u00e9en<\/strong>&nbsp;L&#039;EFQM est la reconnaissance d&#039;une fa\u00e7on de bien faire, d&#039;une culture de travail. C&#039;est la marque qui reconna\u00eet l&#039;excellente gestion des organisations, renfor\u00e7ant la confiance des clients et des fournisseurs et distinguant l&#039;organisation de ses concurrents.<\/p><\/div>\n\n\n\n<p data-block-type=\"core\">Le <strong>certification des syst\u00e8mes de management <\/strong>Il s&#039;agit actuellement d&#039;un aspect qui apporte des avantages et une valeur ind\u00e9niables aux entreprises et\/ou organisations, en contribuant \u00e0 stimuler les processus d&#039;am\u00e9lioration continue, \u00e0 optimiser leurs produits et services ainsi que leur gestion, et \u00e0 renforcer leurs opportunit\u00e9s commerciales. Son efficacit\u00e9 en tant que facteur de diff\u00e9renciation sur le march\u00e9 a \u00e9galement \u00e9t\u00e9 d\u00e9montr\u00e9e, car il contribue \u00e0 am\u00e9liorer leur image et \u00e0 instaurer la confiance aupr\u00e8s des clients, des consommateurs, des actionnaires et des autorit\u00e9s comp\u00e9tentes.<\/p>\n\n\n\n<p data-block-type=\"core\">Le <strong>accr\u00e9ditation<\/strong> L&#039;accr\u00e9ditation est l&#039;outil internationalement reconnu permettant de garantir la bonne ex\u00e9cution de certaines activit\u00e9s d&#039;\u00e9valuation de la conformit\u00e9, telles que les essais, l&#039;\u00e9talonnage, l&#039;inspection, la certification et la v\u00e9rification. De mani\u00e8re g\u00e9n\u00e9rale, toute activit\u00e9 visant \u00e0 \u00e9valuer la conformit\u00e9 d&#039;un produit, d&#039;un service, d&#039;un syst\u00e8me, d&#039;une installation, etc., \u00e0 certaines exigences peut faire l&#039;objet d&#039;une accr\u00e9ditation. Ces exigences peuvent \u00eatre d\u00e9finies par la loi et donc de nature r\u00e9glementaire, ou \u00eatre sp\u00e9cifi\u00e9es dans des normes, des sp\u00e9cifications ou d&#039;autres documents volontaires.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-4bdedf2\" data-v=\"4\" data-block-id=\"4bdedf2\"><style>@media screen and (min-width: 768px){.stk-4bdedf2 {flex:var(--stk-flex-grow, 1) 1 calc(35% - var(--stk-column-gap, 0px) * 1 \/ 2 ) !important;}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-4bdedf2-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-4bdedf2-inner-blocks\">\n<div class=\"wp-block-stackable-button-group stk-block-button-group stk-block stk-642481e\" data-block-id=\"642481e\"><style>.stk-642481e .stk-button-group{flex-direction:column !important;align-items:stretch !important;}.stk-642481e .stk-block{flex-basis:auto !important;}.stk-642481e .stk-block-button, .stk-642481e .stk-block-icon-button{flex:1 0 0% !important;}<\/style><div class=\"stk-row stk-inner-blocks has-text-align-left stk-block-content stk-button-group\">\n<div class=\"wp-block-stackable-button stk-block-button stk-block stk-f69d3b8\" data-block-id=\"f69d3b8\"><style>.stk-f69d3b8 .stk-button{background:#000000 !important;}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/www.ull.es\/servicios\/segai\/\" target=\"_blank\" rel=\"noopener\"><span class=\"stk-button__inner-text\">Service g\u00e9n\u00e9ral de soutien \u00e0 la recherche<\/span><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 320 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path d=\"M310.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L242.7 256 73.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z\"\/><\/svg><\/div><\/span><\/a><\/div>\n\n\n\n<div class=\"wp-block-stackable-button stk-block-button has-text-align-left stk-block stk-5ca0077\" data-block-id=\"5ca0077\"><style>.stk-5ca0077 , .stk-5ca0077 .stk-button{width:100% !important;}.stk-5ca0077 {flex:1 0 var(--stk-button-group-flex-wrap, 0) !important;}.stk-5ca0077 .stk-button{padding-right:0px !important;padding-left:0px !important;background:#000000 !important;}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/www.ull.es\/servicios\/servicio-medio-ambiente\/\" target=\"_blank\" rel=\"noopener\"><span class=\"stk-button__inner-text\">Service de l&#039;environnement<\/span><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 320 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path d=\"M310.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L242.7 256 73.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z\"\/><\/svg><\/div><\/span><\/a><\/div>\n\n\n\n<div class=\"wp-block-stackable-button stk-block-button has-text-align-left stk-block stk-d0aa1c2\" data-block-id=\"d0aa1c2\"><style>.stk-d0aa1c2 , .stk-d0aa1c2 .stk-button{width:100% !important;}.stk-d0aa1c2 {flex:1 0 var(--stk-button-group-flex-wrap, 0) !important;}.stk-d0aa1c2 .stk-button{padding-right:0px !important;padding-left:0px !important;background:#000000 !important;}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/www.ull.es\/servicios\/igualdad\/ \" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"stk-button__inner-text\">Unit\u00e9 pour l&#039;\u00e9galit\u00e9 des sexes<\/span><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 320 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path d=\"M310.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L242.7 256 73.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z\"\/><\/svg><\/div><\/span><\/a><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-6d1bba9\" data-block-id=\"6d1bba9\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-6d1bba9-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-171192e\" data-v=\"4\" data-block-id=\"171192e\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-171192e-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-171192e-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-c89b950\" id=\"calidad\" data-block-id=\"c89b950\"><style>.stk-c89b950 .stk-block-heading__text{color:#0f0e17 !important;}<\/style><h1 class=\"stk-block-heading__text has-text-color\">Qualit\u00e9<\/h1><\/div>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-ac30815\" data-block-id=\"ac30815\"><style>.stk-ac30815 {height:24px !important;}<\/style><\/div>\n\n\n\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-383bb05\" data-block-id=\"383bb05\"><figure><a class=\"stk-link\" href=\"https:\/\/drive.google.com\/file\/d\/1q1Yl5G8GXHbU-Z5SLHkUNtqQlhccQ4PN\/view?usp=drive_link\" target=\"_blank\" rel=\"noopener\"><span class=\"stk-img-wrapper stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-15871\" src=\"https:\/\/www.ull.es\/wp-content\/uploads\/2025\/11\/Captura.jpg\" width=\"955\" height=\"638\" srcset=\"https:\/\/www.ull.es\/wp-content\/uploads\/2025\/11\/Captura.jpg 955w, https:\/\/www.ull.es\/wp-content\/uploads\/2025\/11\/Captura-300x200.jpg 300w, https:\/\/www.ull.es\/wp-content\/uploads\/2025\/11\/Captura-768x513.jpg 768w, https:\/\/www.ull.es\/wp-content\/uploads\/2025\/11\/Captura-18x12.jpg 18w, https:\/\/www.ull.es\/wp-content\/uploads\/2025\/11\/Captura-200x134.jpg 200w, https:\/\/www.ull.es\/wp-content\/uploads\/2025\/11\/Captura-375x251.jpg 375w, https:\/\/www.ull.es\/wp-content\/uploads\/2025\/11\/Captura-750x501.jpg 750w\" sizes=\"auto, (max-width: 955px) 100vw, 955px\" \/><\/span><\/a><\/figure><\/div>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-4417721\" data-block-id=\"4417721\"><style>.stk-4417721 {height:25px !important;}<\/style><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-afe4d54\" id=\"igualdad-de-genero-y-retributiva\" data-block-id=\"afe4d54\"><style>.stk-afe4d54 .stk-block-heading__text{color:#0f0e17 !important;}<\/style><h1 class=\"stk-block-heading__text has-text-color\">\u00c9galit\u00e9 des sexes et des salaires<\/h1><\/div>\n\n\n\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-28954d1\" data-block-id=\"28954d1\"><style>.stk-28954d1 {margin-top:45px !important;}<\/style><figure><a class=\"stk-link\" href=\"https:\/\/drive.google.com\/file\/d\/1ScmIGrxh8-KqI0yJu64X3ab0ViGNU6L7\/view?usp=sharing\" target=\"_blank\" rel=\"noopener\"><span class=\"stk-img-wrapper stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-16036\" src=\"https:\/\/www.ull.es\/wp-content\/uploads\/2025\/12\/CertificadoIGR-2021-0001_ES_2025-04-03-1_page-0001.jpg\" width=\"1241\" height=\"912\" srcset=\"https:\/\/www.ull.es\/wp-content\/uploads\/2025\/12\/CertificadoIGR-2021-0001_ES_2025-04-03-1_page-0001.jpg 1241w, https:\/\/www.ull.es\/wp-content\/uploads\/2025\/12\/CertificadoIGR-2021-0001_ES_2025-04-03-1_page-0001-300x220.jpg 300w, https:\/\/www.ull.es\/wp-content\/uploads\/2025\/12\/CertificadoIGR-2021-0001_ES_2025-04-03-1_page-0001-1024x753.jpg 1024w, https:\/\/www.ull.es\/wp-content\/uploads\/2025\/12\/CertificadoIGR-2021-0001_ES_2025-04-03-1_page-0001-768x564.jpg 768w, https:\/\/www.ull.es\/wp-content\/uploads\/2025\/12\/CertificadoIGR-2021-0001_ES_2025-04-03-1_page-0001-16x12.jpg 16w, https:\/\/www.ull.es\/wp-content\/uploads\/2025\/12\/CertificadoIGR-2021-0001_ES_2025-04-03-1_page-0001-200x147.jpg 200w, https:\/\/www.ull.es\/wp-content\/uploads\/2025\/12\/CertificadoIGR-2021-0001_ES_2025-04-03-1_page-0001-375x276.jpg 375w, https:\/\/www.ull.es\/wp-content\/uploads\/2025\/12\/CertificadoIGR-2021-0001_ES_2025-04-03-1_page-0001-750x551.jpg 750w, https:\/\/www.ull.es\/wp-content\/uploads\/2025\/12\/CertificadoIGR-2021-0001_ES_2025-04-03-1_page-0001-1140x838.jpg 1140w\" sizes=\"auto, (max-width: 1241px) 100vw, 1241px\" \/><\/span><\/a><\/figure><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-bd886b5\" data-v=\"4\" data-block-id=\"bd886b5\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-bd886b5-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-bd886b5-inner-blocks\">\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-db21d79\" data-block-id=\"db21d79\"><style>.stk-db21d79 {height:91px !important;}<\/style><\/div>\n\n\n\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-a60db94\" data-block-id=\"a60db94\"><figure><a class=\"stk-link\" href=\"https:\/\/drive.google.com\/file\/d\/1b2LsvpdnVIM7CV0VCyGu3dTcyrQ5rNPW\/view?usp=drive_link\" target=\"_blank\" rel=\"noopener\"><span class=\"stk-img-wrapper stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-8527\" src=\"https:\/\/www.ull.es\/wp-content\/uploads\/2023\/08\/AENOR.png\" width=\"560\" height=\"400\" srcset=\"https:\/\/www.ull.es\/wp-content\/uploads\/2023\/08\/AENOR.png 560w, https:\/\/www.ull.es\/wp-content\/uploads\/2023\/08\/AENOR-300x214.png 300w, https:\/\/www.ull.es\/wp-content\/uploads\/2023\/08\/AENOR-375x268.png 375w\" sizes=\"auto, (max-width: 560px) 100vw, 560px\" \/><\/span><\/a><\/figure><\/div>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-1f399c1\" data-block-id=\"1f399c1\"><style>.stk-1f399c1 {height:110px !important;}<\/style><\/div>\n\n\n\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-2ad3cf6\" data-block-id=\"2ad3cf6\"><style>.stk-2ad3cf6 {margin-top:45px !important;}<\/style><figure><a class=\"stk-link\" href=\"https:\/\/drive.google.com\/file\/d\/1SnE_8E0wHBEco5XX7NdNlBL_q6IyupwD\/view?usp=sharing\" target=\"_blank\" rel=\"noopener\"><span class=\"stk-img-wrapper stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-16035\" src=\"https:\/\/www.ull.es\/wp-content\/uploads\/2025\/12\/CertificadoSGIG-2021-0001_ES_2025-04-03-1_page-0001.jpg\" width=\"1239\" height=\"900\" srcset=\"https:\/\/www.ull.es\/wp-content\/uploads\/2025\/12\/CertificadoSGIG-2021-0001_ES_2025-04-03-1_page-0001.jpg 1239w, https:\/\/www.ull.es\/wp-content\/uploads\/2025\/12\/CertificadoSGIG-2021-0001_ES_2025-04-03-1_page-0001-300x218.jpg 300w, https:\/\/www.ull.es\/wp-content\/uploads\/2025\/12\/CertificadoSGIG-2021-0001_ES_2025-04-03-1_page-0001-1024x744.jpg 1024w, https:\/\/www.ull.es\/wp-content\/uploads\/2025\/12\/CertificadoSGIG-2021-0001_ES_2025-04-03-1_page-0001-768x558.jpg 768w, https:\/\/www.ull.es\/wp-content\/uploads\/2025\/12\/CertificadoSGIG-2021-0001_ES_2025-04-03-1_page-0001-18x12.jpg 18w, https:\/\/www.ull.es\/wp-content\/uploads\/2025\/12\/CertificadoSGIG-2021-0001_ES_2025-04-03-1_page-0001-200x145.jpg 200w, https:\/\/www.ull.es\/wp-content\/uploads\/2025\/12\/CertificadoSGIG-2021-0001_ES_2025-04-03-1_page-0001-375x272.jpg 375w, https:\/\/www.ull.es\/wp-content\/uploads\/2025\/12\/CertificadoSGIG-2021-0001_ES_2025-04-03-1_page-0001-750x545.jpg 750w, https:\/\/www.ull.es\/wp-content\/uploads\/2025\/12\/CertificadoSGIG-2021-0001_ES_2025-04-03-1_page-0001-1140x828.jpg 1140w\" sizes=\"auto, (max-width: 1239px) 100vw, 1239px\" \/><\/span><\/a><\/figure><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Labels, certifications et accr\u00e9ditations. Le Label d&#039;Excellence Europ\u00e9en EFQM r\u00e9compense une fa\u00e7on de faire et une culture de travail performantes. Il s&#039;agit d&#039;une marque qui reconna\u00eet l&#039;excellence manag\u00e9riale des organisations, renforce la confiance des clients et des fournisseurs et distingue l&#039;organisation de ses concurrents. La certification\u2026<\/p>","protected":false},"author":26,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/template-100-width.php","meta":{"footnotes":""},"class_list":["post-1412","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.ull.es\/fr\/wp-json\/wp\/v2\/pages\/1412","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ull.es\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ull.es\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ull.es\/fr\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ull.es\/fr\/wp-json\/wp\/v2\/comments?post=1412"}],"version-history":[{"count":62,"href":"https:\/\/www.ull.es\/fr\/wp-json\/wp\/v2\/pages\/1412\/revisions"}],"predecessor-version":[{"id":16995,"href":"https:\/\/www.ull.es\/fr\/wp-json\/wp\/v2\/pages\/1412\/revisions\/16995"}],"wp:attachment":[{"href":"https:\/\/www.ull.es\/fr\/wp-json\/wp\/v2\/media?parent=1412"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}