{"id":264,"date":"2017-07-11T12:47:32","date_gmt":"2017-07-11T12:47:32","guid":{"rendered":"http:\/\/www.ull.es\/masteres\/desarrollo-y-gestion-de-recursos-humanos\/?page_id=264"},"modified":"2025-11-12T09:11:27","modified_gmt":"2025-11-12T09:11:27","slug":"reclamaciones-quejas-y-sugerencias","status":"publish","type":"page","link":"https:\/\/www.ull.es\/grados\/ciencias-ambientales\/fr\/calidad-y-resultados\/reclamaciones-quejas-y-sugerencias\/","title":{"rendered":"Plaintes, suggestions et f\u00e9licitations"},"content":{"rendered":"\n<div class=\"wp-block-stackable-columns alignfull stk-block-columns stk-block stk-8657999\" data-block-id=\"8657999\"><style>.stk-8657999 {padding-bottom:0px !important;margin-top:-30px !important;margin-bottom:0px !important;}@media screen and (max-width: 767px){.stk-8657999 {margin-top:-10% !important;}}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-8657999-column alignfull\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-914f03e\" data-v=\"4\" data-block-id=\"914f03e\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-914f03e-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-914f03e-inner-blocks\"><style id=\"depicter-1-inline-pre-css\">\n\n.depicter-1:not(.depicter-ready){\n\theight:500px;\n}\n\n\/***** Tablet *****\/\n@media screen and (max-width: 1024px){\n\n.depicter-1:not(.depicter-ready){\n\theight:700px;\n}\n\n}\n\/***** Mobile *****\/\n@media screen and (max-width: 767px){\n\n.depicter-1:not(.depicter-ready){\n\theight:360px;\n}\n\n}\n<\/style>\n<div id=\"depicter-1\" class=\"depicter depicter-document depicter-revert depicter-1 depicter-layout-fullwidth\">\n\n<div class=\"depicter-loading-container depicter-loading dotFlashing-dark\"><div class=\"depicter-loading-dark depicter-dot-flashing\">\n   <span><\/span>\n   <span><\/span>\n   <span><\/span>\n<\/div>\n<\/div>\n<div id=\"depicter-1-section-1\" class=\"depicter-section depicter-1-section-1\" data-name=\"Section 1\" data-type=\"section\" data-local-id=\"section-1\">\n<picture class=\"depicter-bg\">\n<source data-depicter-srcset=\"https:\/\/www.ull.es\/grados\/ciencias-ambientales\/wp-content\/uploads\/sites\/44\/2025\/03\/DSC_0798-768x432.jpg, https:\/\/www.ull.es\/grados\/ciencias-ambientales\/wp-content\/uploads\/sites\/44\/2025\/03\/DSC_0798.jpg 2x\" srcset=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" media=\"(max-width: 1024px)\" \/>\n\n<source data-depicter-srcset=\"https:\/\/www.ull.es\/grados\/ciencias-ambientales\/wp-content\/uploads\/sites\/44\/2025\/03\/DSC_0798.jpg, https:\/\/www.ull.es\/grados\/ciencias-ambientales\/wp-content\/uploads\/sites\/44\/2025\/03\/DSC_0798-1600x900.jpg 2x\" srcset=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" media=\"(min-width: 1025px)\" \/>\n<img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-ken-burns=\"false\" data-tablet-ken-burns=\"false\" data-mobile-ken-burns=\"false\" alt=\"\" data-depicter-src=\"https:\/\/www.ull.es\/grados\/ciencias-ambientales\/wp-content\/uploads\/sites\/44\/2025\/03\/DSC_0798.jpg\" data-object-fit=\"custom,custom,\" data-object-position=\"center top,,\" data-crop=\"{'focalPoint':{'x':0.5,'y':0.5},'mediaSize':{'width':1200,'height':675}}\" data-tablet-crop=\"{'focalPoint':{'x':0.5,'y':0.5},'mediaSize':{'width':1244.444444444444570763153024017810821533203125,'height':700}}\" data-mobile-crop=\"{'focalPoint':{'x':0.5,'y':0.5},'mediaSize':{'width':640,'height':360}}\" \/>\n<\/picture>\n\n\n<h1 id=\"depicter-1-element-5\" class=\"depicter-element depicter-layer depicter-1-element-5\" data-type=\"text\" data-wrap=\"true\" data-name=\"Text 2\" data-local-id=\"element-5\" data-offset=\"x:223px;y:149px;origin:tl\" 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stk-ceecbdc-column alignfull\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-fc60a5d\" data-v=\"4\" data-block-id=\"fc60a5d\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-fc60a5d-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-fc60a5d-inner-blocks\">\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-a3a8a68\" data-block-id=\"a3a8a68\"><style>.stk-a3a8a68 {height:0px !important;}<\/style><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-8b59b96\" data-block-id=\"8b59b96\"><style>.stk-8b59b96 .stk--block-align-8b59b96{align-items:flex-start !important;}.stk-8b59b96 {margin-top:25px !important;}.stk-8b59b96-column{--stk-columns-spacing:0px !important;--stk-column-gap:50px !important;}@media screen and (max-width: 767px){.stk-8b59b96-column{row-gap:var(--stk--preset--spacing--60, 2.25rem) !important;}}<\/style><div class=\"stk-row stk-inner-blocks stk--block-align-8b59b96 stk-block-content stk-content-align stk-8b59b96-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-dbb7e15\" data-v=\"4\" data-block-id=\"dbb7e15\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-dbb7e15-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-dbb7e15-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-689c258\" id=\"quejas-sugerencias-y-felicitaciones\" data-block-id=\"689c258\"><style>.stk-689c258 .stk-block-heading__text{color:#5c068c !important;}<\/style><h1 class=\"stk-block-heading__text has-text-color\">Quejas, sugerencias y felicitaciones<\/h1><\/div>\n\n\n\n<p>La Universidad de La Laguna dispone de un&nbsp;<a href=\"https:\/\/riull.ull.es\/xmlui\/bitstream\/handle\/915\/12607\/Acuerdo%2014_1_02_19.pdf?sequence=1&amp;isAllowed=y\" target=\"_blank\" rel=\"noreferrer noopener\" target=\"_blank\" rel=\"noopener\">Reglamento de Quejas, Sugerencias y Felicitaciones<\/a><\/p>\n\n\n\n<p>Si deseas presentar una sugerencia sobre cualquier aspecto relacionado con la Facultad (la docencia que imparte, los servicios que ofrece o los recursos materiales disponibles) debes cumplimentar el&nbsp;<a href=\"https:\/\/drive.google.com\/open?id=1aWO6LZCx71yohdrTPyKH8VoYkYmfDspv\" target=\"_blank\" rel=\"noreferrer noopener\" target=\"_blank\" rel=\"noopener\">impreso<\/a>&nbsp;correspondiente y tramitarlo siguiendo una de las tres v\u00edas siguientes:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Entregarlo en la Secretar\u00eda de la Facultad<\/li>\n\n\n\n<li>Remitirlo por correo electr\u00f3nico a\u00a0<a href=\"mailto:facquim@ull.es\" target=\"_blank\" rel=\"noreferrer noopener\" target=\"_blank\" rel=\"noopener\">facquim@ull.es<\/a><\/li>\n\n\n\n<li>Depositarlo en el buz\u00f3n que se encuentra junto a porter\u00eda<\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\">Impreso de Sugerencias:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/drive.google.com\/open?id=1aWO6LZCx71yohdrTPyKH8VoYkYmfDspv\" target=\"_blank\" rel=\"noreferrer noopener\" target=\"_blank\" rel=\"noopener\">Impreso \u00abPresentaci\u00f3n de desviaci\u00f3n, incidencia, reclamaci\u00f3n o sugerencia\u00bb<\/a><\/li>\n<\/ul>\n\n\n\n<p><strong>Nota<\/strong>: el proceso de sugerencias y reclamaciones est\u00e1 sujeto al procedimiento&nbsp;<a href=\"https:\/\/drive.google.com\/open?id=1EEeel0E0DnzCEpndnSOQvOROTsK6-SHQ\" target=\"_blank\" rel=\"noreferrer noopener\" target=\"_blank\" rel=\"noopener\">PR15 \u00abGesti\u00f3n de Desviaciones, Incidencias, Reclamaciones y Sugerencias\u00bb<\/a>&nbsp;del Sistema de Garant\u00eda Interna de Calidad de la Facultad.<\/p>\n\n\n\n<p>Las personas interesadas tambi\u00e9n pueden presentar una queja, sugerencia o felicitaci\u00f3n utilizando el procedimiento general creado por la Universidad de La Laguna a trav\u00e9s de la&nbsp;<a href=\"https:\/\/sede.ull.es\/ecivilis-site\/catalog\/showProcedure\/484\" target=\"_blank\" rel=\"noreferrer noopener\" target=\"_blank\" rel=\"noopener\">sede electr\u00f3nica.<\/a><\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>R\u00e9clamations, suggestions et compliments L\u2019Universit\u00e9 de La Laguna dispose d\u2019un r\u00e8glement relatif aux r\u00e9clamations, suggestions et compliments. Si vous souhaitez soumettre une suggestion concernant un aspect quelconque de la Facult\u00e9 (l\u2019enseignement dispens\u00e9, les services offerts ou les ressources mat\u00e9rielles disponibles), vous devez remplir le formulaire correspondant et le soumettre selon l\u2019une des trois m\u00e9thodes suivantes\u00a0: Formulaire\u2026<\/p>","protected":false},"author":1,"featured_media":0,"parent":261,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/template-frontpage.php","meta":{"footnotes":""},"class_list":["post-264","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.ull.es\/grados\/ciencias-ambientales\/fr\/wp-json\/wp\/v2\/pages\/264","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ull.es\/grados\/ciencias-ambientales\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ull.es\/grados\/ciencias-ambientales\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ull.es\/grados\/ciencias-ambientales\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ull.es\/grados\/ciencias-ambientales\/fr\/wp-json\/wp\/v2\/comments?post=264"}],"version-history":[{"count":18,"href":"https:\/\/www.ull.es\/grados\/ciencias-ambientales\/fr\/wp-json\/wp\/v2\/pages\/264\/revisions"}],"predecessor-version":[{"id":1689,"href":"https:\/\/www.ull.es\/grados\/ciencias-ambientales\/fr\/wp-json\/wp\/v2\/pages\/264\/revisions\/1689"}],"up":[{"embeddable":true,"href":"https:\/\/www.ull.es\/grados\/ciencias-ambientales\/fr\/wp-json\/wp\/v2\/pages\/261"}],"wp:attachment":[{"href":"https:\/\/www.ull.es\/grados\/ciencias-ambientales\/fr\/wp-json\/wp\/v2\/media?parent=264"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}