{"id":264,"date":"2017-07-11T12:47:32","date_gmt":"2017-07-11T12:47:32","guid":{"rendered":"http:\/\/www.ull.es\/masteres\/desarrollo-y-gestion-de-recursos-humanos\/?page_id=264"},"modified":"2025-10-28T12:45:56","modified_gmt":"2025-10-28T12:45:56","slug":"reclamaciones-quejas-y-sugerencias","status":"publish","type":"page","link":"https:\/\/www.ull.es\/grados\/filosofia\/fr\/calidad-y-resultados\/reclamaciones-quejas-y-sugerencias\/","title":{"rendered":"Plaintes, suggestions et compliments"},"content":{"rendered":"\n<div class=\"wp-block-stackable-columns alignfull stk-block-columns stk-block stk-8657999\" data-block-id=\"8657999\"><style>.stk-8657999 {padding-bottom:0px !important;margin-top:-30px !important;margin-bottom:0px !important;}@media screen and (max-width: 767px){.stk-8657999 {margin-top:-10% !important;}}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-8657999-column alignfull\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-914f03e\" data-v=\"4\" data-block-id=\"914f03e\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-914f03e-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-914f03e-inner-blocks\"><style id=\"depicter-1-inline-pre-css\">\n\n.depicter-1:not(.depicter-ready){\n\theight:500px;\n}\n\n\/***** Tablet *****\/\n@media screen and (max-width: 1024px){\n\n.depicter-1:not(.depicter-ready){\n\theight:700px;\n}\n\n}\n\/***** Mobile *****\/\n@media screen and (max-width: 767px){\n\n.depicter-1:not(.depicter-ready){\n\theight:360px;\n}\n\n}\n<\/style>\n<div id=\"depicter-1\" class=\"depicter depicter-document depicter-revert depicter-1 depicter-layout-fullwidth\">\n\n<div class=\"depicter-loading-container depicter-loading dotFlashing-dark\"><div class=\"depicter-loading-dark depicter-dot-flashing\">\n   <span><\/span>\n   <span><\/span>\n   <span><\/span>\n<\/div>\n<\/div>\n<div id=\"depicter-1-section-1\" class=\"depicter-section depicter-1-section-1\" data-name=\"Section 1\" data-type=\"section\" data-local-id=\"section-1\">\n<picture class=\"depicter-bg\">\n<source data-depicter-srcset=\"https:\/\/www.ull.es\/grados\/filosofia\/wp-content\/uploads\/sites\/25\/2025\/04\/Slider_Filosofia-768x248.jpg, https:\/\/www.ull.es\/grados\/filosofia\/wp-content\/uploads\/sites\/25\/2025\/04\/Slider_Filosofia.jpg 2x\" srcset=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" media=\"(max-width: 1024px)\" \/>\n\n<source data-depicter-srcset=\"https:\/\/www.ull.es\/grados\/filosofia\/wp-content\/uploads\/sites\/25\/2025\/04\/Slider_Filosofia.jpg, https:\/\/www.ull.es\/grados\/filosofia\/wp-content\/uploads\/sites\/25\/2025\/04\/Slider_Filosofia-1920x620.jpg 2x\" srcset=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" media=\"(min-width: 1025px)\" \/>\n<img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-ken-burns=\"false\" data-tablet-ken-burns=\"false\" data-mobile-ken-burns=\"false\" alt=\"\" data-depicter-src=\"https:\/\/www.ull.es\/grados\/filosofia\/wp-content\/uploads\/sites\/25\/2025\/04\/Slider_Filosofia.jpg\" data-object-fit=\"custom,custom,\" data-object-position=\"center top,,\" data-crop=\"{&apos;focalPoint&apos;:{&apos;x&apos;:0.5,&apos;y&apos;:0.5},&apos;mediaSize&apos;:{&apos;width&apos;:1393.54838709677414954057894647121429443359375,&apos;height&apos;:450}}\" data-tablet-crop=\"{&apos;focalPoint&apos;:{&apos;x&apos;:0.7600000000000000088817841970012523233890533447265625,&apos;y&apos;:0.5},&apos;mediaSize&apos;:{&apos;width&apos;:2167,&apos;height&apos;:700}}\" data-mobile-crop=\"{&apos;focalPoint&apos;:{&apos;x&apos;:0.5,&apos;y&apos;:0.5},&apos;mediaSize&apos;:{&apos;width&apos;:1114.8387096774195015314035117626190185546875,&apos;height&apos;:360}}\" \/>\n<\/picture>\n\n\n<h1 id=\"depicter-1-element-5\" class=\"depicter-element depicter-layer depicter-1-element-5\" data-type=\"text\" data-wrap=\"true\" data-name=\"Text 2\" data-local-id=\"element-5\" data-offset=\"x:225px;y:201px;origin:tl\" data-tablet-offset=\"x:289px;y:321px;origin:tl\" data-mobile-offset=\"x:66px;y:-139px;origin:tl\" data-width=\"751px,446px,189px\" data-height=\"auto,auto,auto\" data-responsive-scale=\"true,,\">Grado en Filosof\u00eda<\/h1>\n\n<div id=\"depicter-1-element-10\" class=\"depicter-element depicter-layer depicter-1-element-10\" data-type=\"shape\" data-wrap=\"true\" data-name=\"Shape 1\" data-local-id=\"element-10\" data-offset=\"x:235px;y:310px;origin:tl\" data-tablet-offset=\"x:289px;y:392px;origin:tl\" data-mobile-offset=\"x:6px;y:-20px;origin:tl\" data-width=\"732px,435px,309px\" data-height=\"8px,8px,8px\" data-responsive-scale=\"true,,\"><\/div>\n<\/div>\n<\/div>\n<script>\n(window.depicterSetups = window.depicterSetups || []).push(function(){\n\tDepicter.basePath = 'https:\/\/www.ull.es\/grados\/filosofia\/wp-content\/plugins\/depicter\/resources\/scripts\/player\/';\n\tconst dpPlayer = Depicter.setup('.depicter-1',\n\t\t{\"width\":[\"1200\",\"1024\",\"360\"],\"height\":[\"500\",\"700\",\"360\"],\"view\":\"basic\",\"keepAspectRatio\":true,\"preload\":0,\"layout\":\"fullwidth\",\"rtl\":false,\"initAfterAppear\":false,\"ajaxApiUrl\":\"https:\\\/\\\/www.ull.es\\\/grados\\\/filosofia\\\/wp-admin\\\/admin-ajax.php\",\"mouseSwipe\":true,\"touchSwipe\":true,\"useWatermark\":false}\n\t);\n});\n<\/script><\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns alignfull stk-block-columns stk--hide-mobile stk-block stk-ceecbdc stk-block-background\" data-block-id=\"ceecbdc\"><style>.stk-ceecbdc {background-color:#360060 !important;padding-top:35px !important;padding-right:0px !important;padding-bottom:2px !important;padding-left:0px !important;margin-top:-20px !important;margin-bottom:70px !important;}.stk-ceecbdc:before{background-color:#360060 !important;}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-ceecbdc-column alignfull\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-fc60a5d\" data-v=\"4\" data-block-id=\"fc60a5d\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-fc60a5d-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-fc60a5d-inner-blocks\">\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-a3a8a68\" data-block-id=\"a3a8a68\"><style>.stk-a3a8a68 {height:0px !important;}<\/style><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-8b59b96\" data-block-id=\"8b59b96\"><style>.stk-8b59b96 .stk--block-align-8b59b96{align-items:flex-start !important;}.stk-8b59b96 {margin-top:25px !important;}.stk-8b59b96-column{--stk-columns-spacing:0px !important;--stk-column-gap:50px !important;}@media screen and (max-width: 767px){.stk-8b59b96-column{row-gap:var(--stk--preset--spacing--60, 2.25rem) !important;}}<\/style><div class=\"stk-row stk-inner-blocks stk--block-align-8b59b96 stk-block-content stk-content-align stk-8b59b96-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-dbb7e15\" data-v=\"4\" data-block-id=\"dbb7e15\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-dbb7e15-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-dbb7e15-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-689c258\" id=\"quejas-sugerencias-y-felicitaciones\" data-block-id=\"689c258\"><style>.stk-689c258 .stk-block-heading__text{color:#5c068c !important;}<\/style><h1 class=\"stk-block-heading__text has-text-color\">Quejas, sugerencias y felicitaciones<\/h1><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-82992b2\" data-block-id=\"82992b2\"><p class=\"stk-block-text__text\">El Sistema de Garant\u00eda Interno de Calidad de la Facultad de Filosof\u00eda contempla un procedimiento para la gesti\u00f3n de incidencias y sugerencias &nbsp;que pudieran formularse derivadas de la actividad del Centro.<\/p><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">La persona que desee presentar una sugerencia o informar de una incidencia deber\u00e1 rellenar el impreso de&nbsp;<a href=\"https:\/\/drive.google.com\/open?id=13qbC395GxPTWZEP1hU1gIvWGL55K5c7Z\" target=\"_blank\" rel=\"noreferrer noopener\" target=\"_blank\" rel=\"noopener\">instancia general<\/a>&nbsp;disponible a trav\u00e9s de este enlace, o bien solicitarlo en la Secretar\u00eda o en la Conserjer\u00eda de la Facultad.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">El Equipo de Direcci\u00f3n del Centro, asesorado por el Coordinador o Coordinadora de Calidad, es el encargado de gestionar el procedimiento para la gesti\u00f3n de incidencias y sugerencias, junto a los servicios u \u00f3rganos objeto de incidencia y sugerencia.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Los canales de atenci\u00f3n previstos para la tramitaci\u00f3n de este procedimiento son:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>A trav\u00e9s de la web del Centro se podr\u00e1 descargar el formulario disponible al efecto (instancia general) que podr\u00e1n presentar v\u00eda correo electr\u00f3nico en la siguiente direcci\u00f3n\u00a0<a href=\"mailto:filosofi@ull.es?subject=Atenci%C3%B3n%20a%20quejas%2C%20reclamaciones%20y%20sugerencias\" target=\"_blank\" rel=\"noreferrer noopener\" target=\"_blank\" rel=\"noopener\">filosofi@ull.es<\/a>\u00a0o bien, darle registro de entrada en la Secretar\u00eda del Centro.<\/li>\n\n\n\n<li>El formulario tambi\u00e9n puede retirarse en la Secretar\u00eda del Centro y presentarlo, una vez cumplimentado, en esta \u00faltima.<\/li>\n\n\n\n<li>Finalmente, puedes dirigirte a cualquier miembro del Equipo de Direcci\u00f3n del Centro y exponer la incidencia o sugerencia de la que se tomar\u00e1 nota para su registro y posterior resoluci\u00f3n.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Una vez recibido el documento que recoge la incidencia o sugerencia el Equipo de Direcci\u00f3n se encargar\u00e1 de iniciar el procedimiento con la finalidad de dar respuesta al interesado.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>R\u00e9clamations, suggestions et compliments. Le syst\u00e8me d&#039;assurance qualit\u00e9 interne de la Facult\u00e9 de philosophie comprend une proc\u00e9dure de traitement des incidents et suggestions pouvant d\u00e9couler des activit\u00e9s du Centre. Toute personne souhaitant soumettre une suggestion ou signaler un incident est invit\u00e9e \u00e0 remplir le formulaire de demande g\u00e9n\u00e9rale disponible via\u2026<\/p>","protected":false},"author":1,"featured_media":0,"parent":261,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/template-frontpage.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-264","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.ull.es\/grados\/filosofia\/fr\/wp-json\/wp\/v2\/pages\/264","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ull.es\/grados\/filosofia\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ull.es\/grados\/filosofia\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ull.es\/grados\/filosofia\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ull.es\/grados\/filosofia\/fr\/wp-json\/wp\/v2\/comments?post=264"}],"version-history":[{"count":9,"href":"https:\/\/www.ull.es\/grados\/filosofia\/fr\/wp-json\/wp\/v2\/pages\/264\/revisions"}],"predecessor-version":[{"id":1170,"href":"https:\/\/www.ull.es\/grados\/filosofia\/fr\/wp-json\/wp\/v2\/pages\/264\/revisions\/1170"}],"up":[{"embeddable":true,"href":"https:\/\/www.ull.es\/grados\/filosofia\/fr\/wp-json\/wp\/v2\/pages\/261"}],"wp:attachment":[{"href":"https:\/\/www.ull.es\/grados\/filosofia\/fr\/wp-json\/wp\/v2\/media?parent=264"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}