Complaints, suggestions and compliments

On June 5, 2013, the ULL Governing Council approved the Regulations for Claims, Complaints, Suggestions, and Congratulations. Both the university community and its external users will be able to use them from the Electronic Headquarters of the University.

The Nautical, Machinery, and Naval Radioelectronics Section of the Higher Polytechnic School of Engineering has an Internal Quality Assurance System that includes a procedure for managing incidents, complaints, and suggestions.

Users wishing to submit a complaint or suggestion, or report an incident, may do so through the following channels:

1. Submission of an official application, preferably to the Center's Secretariat, which will be registered for official processing. The interested party will receive a stamped copy. It can also be deposited in the Suggestion Box located on the outside door of the Secretariat.
2. Submission of the application by certified mail, or via the center's email address: duldipe@ull.es
3. The complaint or suggestion can also be submitted verbally to any member of the Center's Management Team, who will complete (if applicable) the corresponding document for registration and subsequent resolution.

The Center's Management Team, advised by the Quality Coordinator, is responsible for managing the process for handling incidents, complaints, and suggestions, along with the departments or bodies that are the subject of the incidents, complaints, and suggestions.

Once the document containing the incident, complaint, or suggestion has been received, the Management Team will initiate the process to respond to the interested party.