{"id":12652,"date":"2017-12-20T15:08:28","date_gmt":"2017-12-20T15:08:28","guid":{"rendered":"https:\/\/www.ull.es\/la-universidad\/?page_id=12652"},"modified":"2025-10-16T06:30:57","modified_gmt":"2025-10-16T06:30:57","slug":"sistema-reclamaciones-quejas-sugerencias-felicitaciones","status":"publish","type":"page","link":"https:\/\/www.ull.es\/la-universidad\/en\/calidad\/sistema-reclamaciones-quejas-sugerencias-felicitaciones\/","title":{"rendered":"Complaints, suggestions and compliments system"},"content":{"rendered":"<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-02a4a9d\" data-block-id=\"02a4a9d\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-02a4a9d-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-19c04b2\" data-v=\"4\" data-block-id=\"19c04b2\"><style>@media screen and (min-width: 768px){.stk-19c04b2 {flex:var(--stk-flex-grow, 1) 1 66.7% !important;}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-19c04b2-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-19c04b2-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-7ab05cb\" id=\"sistema-de-quejas-sugerencias-y-felicitaciones\" data-block-id=\"7ab05cb\"><h2 class=\"stk-block-heading__text\">Complaints, suggestions and compliments system<\/h2><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-69ab8b8\" data-block-id=\"69ab8b8\"><p class=\"stk-block-text__text\">The University of La Laguna has a complaints, suggestions, and compliments system that all users can access from the various University Services to submit complaints, suggestions, or compliments regarding the operation of the Service and the services it offers.<\/p><\/div>\n\n\n\n<p>To communicate complaints, suggestions or compliments, you can do so preferably through the procedure of&nbsp;<a href=\"https:\/\/sede.ull.es\/ecivilis-site\/catalog\/showProcedure\/484\" target=\"_blank\" rel=\"noreferrer noopener\">Submission of Complaints, Suggestions and Compliments<\/a>.<\/p>\n\n\n\n<p>This procedure is managed by the Technical and Registry Section of the General Secretariat.<\/p>\n\n\n\n<p>Within a maximum of 30 business days, you will receive a response to your complaint or suggestion.<\/p>\n\n\n\n<p>In addition, complaints, suggestions, and congratulations may be formalized by submitting a written document to the General Registry of the University of La Laguna, addressed to the General Secretariat. The procedure established in Law 39\/2015 of October 1, on the Common Administrative Procedure of Public Administrations, will be followed.<\/p>\n\n\n\n<p>Consult the&nbsp;<a href=\"https:\/\/riull.ull.es\/xmlui\/bitstream\/handle\/915\/12607\/Acuerdo%2014_1_02_19.pdf?sequence=1&amp;isAllowed=y\" target=\"_blank\" rel=\"noreferrer noopener\">Regulations for the University of La Laguna&#039;s complaints, suggestions, and compliments systems<\/a>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.ull.es\/la-universidad\/calidad\/\" target=\"_blank\" rel=\"noopener\">Quality<\/a>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.ull.es\/la-universidad\/calidad\/evaluacion-de-servicios\/\" target=\"_blank\" rel=\"noopener\">Quality of services<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.ull.es\/la-universidad\/calidad\/calidad-docencia\/\" target=\"_blank\" rel=\"noopener\">Quality in teaching<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.ull.es\/la-universidad\/calidad\/calidad-titulaciones\/\" target=\"_blank\" rel=\"noopener\">Quality in degrees<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.ull.es\/la-universidad\/calidad\/resultados-de-los-sorteos-de-incentivos-a-la-participacion\/\" target=\"_blank\" rel=\"noopener\">Results of the participation incentive draws<\/a><\/li>\n\n\n\n<li><strong>Complaints, suggestions and compliments system<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Statistics<\/h2>\n\n\n\n<p>In 2019, 309 complaints were filed, of which 236 were accepted for processing. A total of 35 suggestions were submitted, of which 29 were processed. Congratulations were issued in 19, of which 1 was rejected because it was a congratulations between students.<\/p>\n\n\n\n<p><a href=\"https:\/\/docs.google.com\/spreadsheets\/d\/1sebZJXAMtLtsuB42TAss_wfyYClAtiZMUJz33AUztmw\/edit?usp=sharing\" target=\"_blank\" rel=\"noreferrer noopener\">Information in Excel format<\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-6f1979c\" data-v=\"4\" data-block-id=\"6f1979c\"><style>@media screen and (min-width: 768px){.stk-6f1979c {flex:var(--stk-flex-grow, 1) 1 33.3% !important;}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-6f1979c-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-6f1979c-inner-blocks\">\n<ul class=\"widget-box\">\n \t<li class=\"contacto-header\">Contact information<\/li>\n \t<li><i class=\"fa fa-map-marker\"><\/i> C\/ Pedro Zerolo, s\/n. Central Building. Box 456. Postal code 38200. San Crist\u00f3bal de La Laguna. S\/C of Tenerife.<\/li>\n \t<li><i class=\"fa fa-phone\"><\/i> (+34) 922 31 96 96<\/li>\n \t<li><i class=\"fa fa-envelope\"><\/i> <a href=\"mailto:diruemc@ull.es\" target=\"_blank\" rel=\"noopener\">diruemc@ull.es<\/a><\/li>\n \t<li><i class=\"fa fa-list-ul\"><\/i><a href=\"http:\/\/riull.ull.es\/xmlui\/bitstream\/handle\/915\/3891\/CS_uemc.pdf\" target=\"_blank\" rel=\"noopener\"> Service Charter<\/a><\/li>\n \t<li><i class=\"fa fa-pencil-square-o\"><\/i><a href=\"https:\/\/www.ull.es\/encuestas\/index.php\/74314\/lang-es\" target=\"_blank\" rel=\"noopener\"> Satisfaction survey<\/a><\/li>\n \t<li><i class=\"fa fa-archive\"><\/i><a href=\"https:\/\/sede.ull.es\/ecivilis-site\/catalog\/showProcedure\/484\" target=\"_blank\" rel=\"noopener\">Procedure for complaints, suggestions and compliments<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Complaints, Suggestions, and Compliments System The University of La Laguna has a complaints, suggestions, and compliments system that all users can access from the various University Services to submit complaints, suggestions, or compliments regarding the operation of the Service and the services it offers. To report complaints, suggestions, or compliments,\u2026<\/p>","protected":false},"author":1,"featured_media":0,"parent":1339,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/template-100-width.php","meta":{"footnotes":""},"class_list":["post-12652","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.ull.es\/la-universidad\/en\/wp-json\/wp\/v2\/pages\/12652","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ull.es\/la-universidad\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ull.es\/la-universidad\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ull.es\/la-universidad\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ull.es\/la-universidad\/en\/wp-json\/wp\/v2\/comments?post=12652"}],"version-history":[{"count":17,"href":"https:\/\/www.ull.es\/la-universidad\/en\/wp-json\/wp\/v2\/pages\/12652\/revisions"}],"predecessor-version":[{"id":17766,"href":"https:\/\/www.ull.es\/la-universidad\/en\/wp-json\/wp\/v2\/pages\/12652\/revisions\/17766"}],"up":[{"embeddable":true,"href":"https:\/\/www.ull.es\/la-universidad\/en\/wp-json\/wp\/v2\/pages\/1339"}],"wp:attachment":[{"href":"https:\/\/www.ull.es\/la-universidad\/en\/wp-json\/wp\/v2\/media?parent=12652"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}