{"id":12664,"date":"2017-12-22T10:39:51","date_gmt":"2017-12-22T10:39:51","guid":{"rendered":"https:\/\/www.ull.es\/la-universidad\/?page_id=12664"},"modified":"2025-10-16T06:30:27","modified_gmt":"2025-10-16T06:30:27","slug":"evaluacion-de-servicios","status":"publish","type":"page","link":"https:\/\/www.ull.es\/la-universidad\/en\/calidad\/evaluacion-de-servicios\/","title":{"rendered":"Quality of services"},"content":{"rendered":"<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-f158f11\" id=\"calidad-de-los-servicios\" data-block-id=\"f158f11\"><style>.stk-f158f11{margin-top:24px !important}<\/style><h2 class=\"stk-block-heading__text\">Quality of services<\/h2><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-635bca1\" data-block-id=\"635bca1\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-635bca1-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-d095c09\" data-v=\"4\" data-block-id=\"d095c09\"><style>@media screen and (min-width:768px){.stk-d095c09{flex:var(--stk-flex-grow,1) 1 calc(66.667% - var(--stk-column-gap,0px) * 1 \/ 2 ) !important}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-d095c09-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-d095c09-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-6115fb3\" data-block-id=\"6115fb3\"><p class=\"stk-block-text__text\">Spanish universities have recently prioritized quality improvement across all services with the aim of extending excellence in university management, using the EFQM Excellence Model as a benchmark. The widespread adoption of the Model, through various initiatives to recognize excellence in management, will allow Spanish universities, and the University of La Laguna in particular, to adapt to increasingly widespread evaluation systems and qualify for awards and recognition.<\/p><\/div>\n\n\n\n<p>The European Model of Excellence serves as a reference point for institutions to conduct an internal assessment of their management quality through self-assessment. While the self-assessment is intended for the entire institution, it can also be assessed individually by a unit or service. This self-assessment will identify strengths and areas for improvement, as well as identify the most significant shortcomings so that action plans for improvement can be suggested.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">ULL service letters<\/h3>\n\n\n\n<p>Service charters are documents that publicly inform users of the purpose of an administrative unit or service, what it does, how, when, and where. It also provides evidence of the effectiveness of its operating principles.<\/p>\n\n\n\n<p><a href=\"https:\/\/riull.ull.es\/xmlui\/handle\/915\/5386\" target=\"_blank\" rel=\"noreferrer noopener\">Access to ULL service letters<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Quality Certificates<\/h3>\n\n\n\n<p>Quality Seals, Certificates, or Accreditations guarantee that an organization (in this case, a university service) complies with current regulations in the development or execution of a product or service. They are a mark of guarantee and safety for customers or users and a mark of prestige in society.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.ull.es\/excelencia-europea-los-servicios-la-universidad-la-laguna\/\" target=\"_blank\" rel=\"noreferrer noopener\">Seal, Certificate and Accreditation at the ULL&nbsp;<\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-4552548\" data-v=\"4\" data-block-id=\"4552548\"><style>@media screen and (min-width:768px){.stk-4552548{flex:var(--stk-flex-grow,1) 1 calc(33.333% - var(--stk-column-gap,0px) * 1 \/ 2 ) !important}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-4552548-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-4552548-inner-blocks\">\n<ul class=\"widget-box\">\n \t<li class=\"contacto-header\">Contact information<\/li>\n \t<li><i class=\"fa fa-map-marker\"><\/i> C\/ Padre Herrera, s\/n. PO Box 456. 38200 La Laguna. Tenerife<\/li>\n \t<li><i class=\"fa fa-phone\"><\/i> (+34) 922 31 95 06<\/li>\n \t<li><i class=\"fa fa-envelope\"><\/i> <a href=\"mailto:gerencia@ull.es\" target=\"_blank\" rel=\"noopener\">gerencia@ull.es<\/a><\/li>\n \t<li><i class=\"fa fa-list-ul\"><\/i><a href=\"http:\/\/riull.ull.es\/xmlui\/bitstream\/handle\/915\/3891\/CS_uemc.pdf\" target=\"_blank\" rel=\"noopener\"> Service Charter<\/a><\/li>\n \t<li><i class=\"fa fa-pencil-square-o\"><\/i><a href=\"https:\/\/www.ull.es\/encuestas\/index.php\/74314\/lang-es\" target=\"_blank\" rel=\"noopener\"> Satisfaction survey<\/a><\/li>\n \t<li><i class=\"fa fa-archive\"><\/i><a href=\"https:\/\/sede.ull.es\/ecivilis-site\/catalog\/showProcedure\/484\" target=\"_blank\" rel=\"noopener\">Procedure for complaints, suggestions and compliments<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Service Quality Spanish universities have recently prioritized improving the quality of all services with the aim of extending excellence in university management, using the EFQM Excellence Model as a benchmark. The widespread use of the Model, through various recognition initiatives, has\u2026<\/p>","protected":false},"author":1,"featured_media":0,"parent":1339,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/template-100-width.php","meta":{"footnotes":""},"class_list":["post-12664","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.ull.es\/la-universidad\/en\/wp-json\/wp\/v2\/pages\/12664","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ull.es\/la-universidad\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ull.es\/la-universidad\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ull.es\/la-universidad\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ull.es\/la-universidad\/en\/wp-json\/wp\/v2\/comments?post=12664"}],"version-history":[{"count":8,"href":"https:\/\/www.ull.es\/la-universidad\/en\/wp-json\/wp\/v2\/pages\/12664\/revisions"}],"predecessor-version":[{"id":16510,"href":"https:\/\/www.ull.es\/la-universidad\/en\/wp-json\/wp\/v2\/pages\/12664\/revisions\/16510"}],"up":[{"embeddable":true,"href":"https:\/\/www.ull.es\/la-universidad\/en\/wp-json\/wp\/v2\/pages\/1339"}],"wp:attachment":[{"href":"https:\/\/www.ull.es\/la-universidad\/en\/wp-json\/wp\/v2\/media?parent=12664"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}