Support and guidance

The following actions will be carried out to support and guide students, grouped at the institutional level and at the specific level of the Master:

ULL Support and Guidance Units and Services

1. Information and Orientation Service (SIO): It is the office of the University of La Laguna designed to inform, advise and guide future students and the university community in general. University students, in particular, are informed about issues related to education and university life, and they are also directed, in the case of more specific requests, to the corresponding offices. Some of its services are useful for students once they are enrolled.
2. Program for Attention to Students with Disabilities (PAED), dependent on the Vice-Rectorate for Students, in order to guarantee equal opportunities for students with disabilities, promoting their full integration in the development of their studies and university life.
3. Scholarships: The Scholarship Service is responsible for managing all study aid scholarships. On the portal of the University of La Laguna you can find all the calls for scholarships that may be of interest to students (link).
4. International mobility: The University of La Laguna portal offers information about the different mobility programs for students (link).
5. The General Foundation of the University of La Laguna (FGULL) manages job placement programs that enable graduates to adapt their knowledge to the new work environment, extend practical and theoretical training or enter the workforce.
6. ULL Library: The ULL Library service has professional staff prepared to guide students once they have enrolled. Orientation of both library resources and training aimed at  acquiring learning tools to locate, select and properly use all types of information sources (link).
7. Foreign students: specific information for foreign students is available at the following link.
8. Language services of the Business Foundation of the University of La Laguna: Information is provided on the Language Service of the ULL (link).
9. University card. It allows members of the university community to be identified and access to services such as library loans, dining vouchers or access to areas reserved for ULL users (access to the car parks of the center where registration is made, sports facilities, rooms in accommodation centers, facility control, etc.).
10. Email account. All members of the university community will have an email account in the ull.edu.es domain. ull.edu.es services use Google technology to offer a set of functionalities that facilitate collaborative work and communication of the university community on the Internet. All new students are assigned a new email account.

SPECIFIC SUPPORT AND GUIDANCE ACTIVITIES OF THE MASTER’S DEGREE

Welcome days: They will take place the first week of classes. In them the title will be presented in detail and information on the development of the course will be offered.

The Master’s Academic Committee (CAM) will be in charge of assigning one teacher-tutor who will accompany each student throughout the duration of the Master’s. The academic tutor will
be a university professor of the Master whose main function will be to support the training process of the students through tutorials.

The main functions to be performed by the academic tutor will be:

1. Help plan and organize learning activities;
2. Provide students with autonomous learning strategies; and
3. Help solve problems as they arise.

Since the Master is taught online, support for students will be provided through three channels using different Internet channels or tools:

a. On the one hand, through the official website of the Master’s Degree, which will be freely accessible and open.
b. Through virtual classrooms that configure a specific virtual training space of the Master that will be private, since only registered students and participating teachers will be able to access it.
c. Through different resources and open tools of Web 2.0, especially social networks

As it is a training program in virtual mode, the teaching staff will maintain frequent contact with the students, at least once every fifteen days, for a correct follow-up of the work carried out. To the queries received from the students, the professors must respond within a maximum period of 48 hours.

Special attention will be paid when signs of inactivity are detected on the part of the students, such as the lack of participation or of delivering evaluable activities. In these cases, the various
communication channels provided will be activated and the Master’s Directorate will be informed if no response is obtained from the students.

Given the forecast of having foreign students, especially from Latin American countries, the hours of attention in tutorials will be adjusted to reconcile them with the working day of the teaching staff and the students themselves. Thus, the teaching staff will reserve time slots with enough slack to carry out synchronous tutoring effectively with those students who are located in time zones other than Spanish.