Quality Department

The SEGAI Management, in line with the Quality Policy of the University of La Laguna, has promoted the implementation of a process-based Quality Management System, with the main objective of guaranteeing and continuously improving the quality of services provided, user satisfaction, the stability of the organizational structure, and its capacity to respond quickly and effectively to management needs. To this end, the procedures and responsibilities for the following have been defined and communicated internally:

  • Ensure that the quality management system conforms to the requirements of the international standard ISO 9001.
  • Ensure that the processes are generating and delivering the intended results.
  • Provide information to Management on the performance of the management system and on opportunities for improvement.
  • Ensure that a customer (user) focus is promoted throughout the organization.
  • Ensure the planning and controlled implementation of any changes, so that the integrity of the quality management system is maintained.

The Quality Department provides the necessary support to both Management and the rest of the organization to ensure compliance with the established management system. Its functions can be grouped into the following categories:

  • Management and supervision of the documented information system of SEGAI.
  • Conducting internal audits of services.
  • Management of deviations and non-conformities.
  • Management and analysis of indicators on process performance.
  • Management and analysis of information related to customer satisfaction, as well as the work environment.
  • Change control management.
  • Risk and opportunity management.
  • Collaboration in the evaluation of suppliers.
  • Support in the planning, monitoring and achievement of quality objectives approved by Management.
  • Technical assistance and coordination of actions that affect one or more Services.
  • Support in the annual review carried out by Management, in order to analyze the information on the performance of the reviewed period and establish the corresponding action plans for the next period.

Quality certifications

The following services are certified by AENOR according to the UNE-EN ISO 9001 standard:

  • Stables and Animal Facility
  • Phonetics Laboratory
  • Forensic Criminalistics Support Service
  • Electronics Service
  • Mass Spectrometry and Elemental Analysis Service
  • Infrared Spectroscopy Service
  • Genomics Service
  • Mechanical Service
  • Electron Microscopy Service
  • Magnetic Resonance Imaging Service for Biomedical Research
  • Agri-food Techniques Service
  • Integrated X-ray Diffraction Service

This service has been certified by AENOR according to the ISO 9001:2015 standard. Spanish | English

Location: SEGAI Building Anchieta Campus Avda. Astrofísico Fco. Sánchez s/n 38206 La Laguna – Santa Cruz de Tenerife.

Schedule: Monday to Friday from 8:00 a.m. to 3:00 p.m.

Phone: 922 84 52 50

Email: calsegai@ull.es

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