{"id":127,"date":"2024-04-09T14:11:06","date_gmt":"2024-04-09T12:11:06","guid":{"rendered":"https:\/\/www.ull.es\/servicios\/unidad-para-la-docencia-virtual-udv\/?page_id=127"},"modified":"2026-07-21T10:12:59","modified_gmt":"2026-07-21T08:12:59","slug":"soporte-tecnico","status":"publish","type":"page","link":"https:\/\/www.ull.es\/servicios\/unidad-para-la-docencia-virtual-udv\/en\/soporte-tecnico\/","title":{"rendered":"Technical support"},"content":{"rendered":"<div class=\"wp-block-stackable-columns alignfull stk-block-columns stk-block stk-16a94b8\" data-block-id=\"16a94b8\"><style>.stk-16a94b8 {margin-bottom:76px !important;}@media screen and (max-width: 767px){.stk-16a94b8 {padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important;}}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-16a94b8-column alignfull\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-dfe9b01 stk-block-background stk--has-background-overlay\" data-v=\"4\" data-block-id=\"dfe9b01\"><style>.stk-dfe9b01 {background-image:url(https:\/\/www.ull.es\/servicios\/unidad-para-la-docencia-virtual-udv\/wp-content\/uploads\/sites\/58\/2019\/07\/imagen-servicio-39.jpg) !important;}.stk-dfe9b01:before{background-color:#000000 !important;opacity:0.3 !important;}@media screen and (max-width: 767px){.stk-dfe9b01 {padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important;}.stk-dfe9b01-container{min-height:320px !important;}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-dfe9b01-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-dfe9b01-inner-blocks\">\n<div class=\"wp-block-stackable-columns alignfull stk-block-columns stk-block stk-3bf239f\" data-block-id=\"3bf239f\"><style>@media screen and (max-width: 1023px){.stk-3bf239f {padding-left:0px !important;}}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-3bf239f-column alignfull\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-f66584c\" data-v=\"4\" data-block-id=\"f66584c\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-f66584c-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-f66584c-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-1bb54e9\" id=\"unidad-para-la-docencia-virtual\" data-block-id=\"1bb54e9\"><style>.stk-1bb54e9 {padding-top:110px !important;padding-right:25px !important;padding-bottom:75px !important;padding-left:420px !important;}.stk-1bb54e9 .stk-block-heading__text{font-size:35px !important;color:#ffffff !important;font-weight:400 !important;}@media screen and (max-width: 1023px){.stk-1bb54e9 {padding-left:55px !important;}.stk-1bb54e9 .stk-block-heading__text{font-size:35px !important;}}@media screen and (max-width: 767px){.stk-1bb54e9 {padding-right:75px !important;padding-left:25px !important;}.stk-1bb54e9 .stk-block-heading__text{font-size:33px !important;}}<\/style><h2 class=\"stk-block-heading__text has-text-color has-text-align-left has-text-align-left-tablet has-text-align-left-mobile\">Unit for virtual teaching<\/h2><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns alignwide stk-block-columns stk-block stk-019f113\" data-block-id=\"019f113\"><style>.stk-019f113 .stk--block-align-019f113{align-items:stretch !important;}.stk-019f113-column{--stk-column-gap:95px !important;}@media screen and (max-width: 1023px){.stk-019f113-column{row-gap:var(--stk--preset--spacing--80, 5.06rem) !important;}}<\/style><div class=\"stk-row stk-inner-blocks stk--block-align-019f113 stk-block-content stk-content-align stk-019f113-column alignwide\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-f687265\" data-v=\"4\" data-block-id=\"f687265\"><style>.stk-f687265-container{margin-top:0px !important;margin-right:0px !important;margin-bottom:0px !important;margin-left:0px !important;}@media screen and (min-width: 768px){.stk-f687265 {flex:var(--stk-flex-grow, 1) 1 calc(55% - var(--stk-column-gap, 0px) * 1 \/ 2 ) !important;}}@media screen and (min-width: 768px) and (max-width: 1023px){.stk-f687265 {flex:var(--stk-flex-grow, 1) 1 calc(100% - var(--stk-column-gap, 0px) * 0 \/ 1 ) !important;}}@media screen and (max-width: 1023px){.stk-f687265 {padding-right:50px !important;padding-left:50px !important;}}@media screen and (max-width: 767px){.stk-f687265-inner-blocks{align-items:center !important;}.stk-f687265 {padding-right:20px !important;padding-left:20px !important;}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-f687265-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-f687265-inner-blocks\">\n<p>Service aimed at assisting users (teaching and research staff, administrative and service staff, and students of the ULL and external individuals) in resolving issues related to the ULL Virtual Campus and other resources offered by the Unit.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-f4a5f83\" data-v=\"4\" data-block-id=\"f4a5f83\"><style>.stk-f4a5f83-container{margin-top:0px !important;margin-right:0px !important;margin-bottom:0px !important;margin-left:0px !important;}@media screen and (min-width: 768px){.stk-f4a5f83 {flex:var(--stk-flex-grow, 1) 1 calc(45% - var(--stk-column-gap, 0px) * 1 \/ 2 ) !important;}}@media screen and (min-width: 768px) and (max-width: 1023px){.stk-f4a5f83 {flex:var(--stk-flex-grow, 1) 1 calc(100% - var(--stk-column-gap, 0px) * 0 \/ 1 ) !important;}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-f4a5f83-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-f4a5f83-inner-blocks\">\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-ae822eb\" data-block-id=\"ae822eb\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-ae822eb-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-376de0a\" data-v=\"4\" data-block-id=\"376de0a\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-376de0a-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-376de0a-inner-blocks\">\n<ul class=\"widget-box\">\n<li class='contacto-header'>Contact information<\/li><li><i class=\"fa fa-map-marker\"><\/i> Avenida de la Trinidad, 61, Aulario Torre Professor Agust\u00edn Ar\u00e9valo, Planta 1 (FGULL), 38204 La Laguna, Santa Cruz de Tenerife<\/li>        <li>\n\t    <a id=\"islpronto_link\" href=\"http:\/\/udv.ull.es\/portal\/contacto\/\"><img decoding=\"async\" src=\"https:\/\/support.webs.ull.es\/isl\/udv\/islpronto-message.jpg\" id=\"islpronto_image\" border=\"0\" \/><\/a>\n            <script src=\"\/\/soporte.stic.ull.es\/live\/islpronto\/public\/chat.js?d=UDV&amp;lang=es\"><\/script>\n        <\/li>\n    <li><i class=\"fa fa-phone\"><\/i> (+34) 922 31 90 35<\/li><li><i class=\"fa fa-envelope\"><\/i>  <a href=\"mailto:unidov@ull.es\">unidov@ull.es<\/a><\/li><li><i class=\"fa fa-clock-o\"><\/i> From 9:00 a.m. to 2:00 p.m. Mon - Fri<\/li><li><i class=\"fa fa-list-ul\"><\/i><a href=\"http:\/\/riull.ull.es\/xmlui\/bitstream\/handle\/915\/3890\/CS_udv.pdf\"> Service Charter<\/a><\/li><li><i class=\"fa fa-globe\"><\/i><a href=\"http:\/\/udv.ull.es\"> Web page<\/a><\/li><li><i class=\"fa fa-pencil-square-o\"><\/i><a href=\"https:\/\/encuestas.ull.es\/index.php?r=survey\/index&sid=936143\"> Satisfaction survey<\/a><\/li><li><i class=\"fa fa-archive\"><\/i><a href=\"https:\/\/sede.ull.es\/ecivilis-site\/catalog\/showProcedure\/484\"> Procedure for complaints, suggestions and compliments<\/a><\/li>\n<\/ul>\n\n\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Unit for virtual teaching Service aimed at the attention of users (PDI, PAS and students of the ULL and external people) for the resolution of incidents related to the Virtual Campus of the ULL and other resources offered by the Unit.<\/p>","protected":false},"author":62,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/template-frontpage.php","meta":{"footnotes":""},"class_list":["post-127","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.ull.es\/servicios\/unidad-para-la-docencia-virtual-udv\/en\/wp-json\/wp\/v2\/pages\/127","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ull.es\/servicios\/unidad-para-la-docencia-virtual-udv\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ull.es\/servicios\/unidad-para-la-docencia-virtual-udv\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ull.es\/servicios\/unidad-para-la-docencia-virtual-udv\/en\/wp-json\/wp\/v2\/users\/62"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ull.es\/servicios\/unidad-para-la-docencia-virtual-udv\/en\/wp-json\/wp\/v2\/comments?post=127"}],"version-history":[{"count":7,"href":"https:\/\/www.ull.es\/servicios\/unidad-para-la-docencia-virtual-udv\/en\/wp-json\/wp\/v2\/pages\/127\/revisions"}],"predecessor-version":[{"id":604,"href":"https:\/\/www.ull.es\/servicios\/unidad-para-la-docencia-virtual-udv\/en\/wp-json\/wp\/v2\/pages\/127\/revisions\/604"}],"wp:attachment":[{"href":"https:\/\/www.ull.es\/servicios\/unidad-para-la-docencia-virtual-udv\/en\/wp-json\/wp\/v2\/media?parent=127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}