Basic German for hotel reception

Overview

This micro-credential introduces the use of basic German applied to the field of reception, focusing on communication with clients. Students will learn vocabulary and simple structures for basic customer service, as well as communication skills to interact effectively and courteously in common job situations, such as reception, room assignment, and attending to basic needs.

Goals

To train professional reception staff in essential language skills to meet the needs of visitors.

Access requirements

Students must be between 25 and 64 years old on the date the training begins.
This training is only available to staff from companies associated with ASHOTEL (Hotel and Extrahotel Association of Tenerife, La Palma, La Gomera and El Hierro).
A university degree will not be required to access this micro-credential.

Academic program

Contents

Basic pronunciation and understanding of common expressions in the context of reception.
Essential vocabulary for reservations, room allocation, accommodation facilities and services.
Basic communicative interactions in the workplace (greetings, taking personal data, handing over keys, information about the accommodation and its surroundings)
Practical cases and simulations of real situations at reception.

Methodology and activities

The training activities to be carried out during the delivery of the micro-credential will be:

Theoretical classes: expository, explanatory or demonstration sessions of the contents and knowledge.
Practical classes: sessions of practical application of the content developed in the theoretical classes, through the resolution of exercises, problems or theoretical-practical scenarios.
Seminars, workshops, or other complementary activities (discussion forums, simulations, etc.): monographic sessions that encourage student participation. These are supervised by the course instructors.
Independent work: independent and self-regulated activity of the student based on the documentation and guidelines proposed in the subject, preparation of classes and exams, preparation of final reports, internship reports…
Presentations, debates and defenses of works and projects: activity through which students present works, exercises, projects… based on established criteria, demonstrating sufficiency and maturity in the acquisition of the planned competencies.
Tutoring (individual, group…): activity in which the teaching staff attends to, facilitates and guides one or more students in the training process.
Assessment: continuous assessment tests and final exams. Tests may be in person or online, and may be written, oral, or consist of practical exercises.

The methodology will be as follows

Lectures/expository method: presentation or explanation by the teaching staff.
Practical classes: activities supervised by the teaching staff in the classroom, laboratories, clinics
Seminars: completing exercises, solving problems or practical cases, others.
Individual work: individual preparation of assignments/projects/reports, portfolio…
Group work: group preparation of assignments, projects/reports…
Personal study: preparation for tests, exams, etc.
Assessment: written tests, oral tests, practical tests…
Tutoring: instruction period in which teachers and students interact with the aim of reviewing and discussing materials and topics presented in class.
Exhibitions, debates and presentation of works and projects: activities supervised by the teaching staff.
Active methodologies: cooperative learning, project-based learning, flipped classroom, service learning, game-based learning, case studies, problem solving… These are aimed at making learning a participatory process and are based on student agency.

Evaluation criteria

The microcredential will have an evaluation system (ES) based on the following assessment tests:

Oral tests: students must apply the knowledge acquired to develop oral answers to the exercises or questions posed by the teachers.
Case studies, exercises and problems: tests in which students must solve, in a reasoned manner, within a certain time, and according to the established criteria, the cases, exercises or problems posed by the teaching staff, with the aim of applying the knowledge acquired.
Attendance, participation or attitude in teaching activities, seminars, tutorials, etc.: monitoring student attendance and participation in teaching activities, carrying out activities during teaching sessions.
• Written works, memoirs, internship reports, and projects: a document prepared on a topic or activity carried out, following the instructions established by the teaching staff.
Oral presentation and defense of topics, assignments, etc.: oral presentation on a topic related to the micro-credential content or on the results of an assignment, exercise, or project, followed by discussion with the faculty. This can be done individually or in a group. • SE12. Observation techniques (records, checklists, attitude scales, etc.): application of methods to describe and record student behavior.

General information

Credits: 2 ECTS

Duration: 04/05/2026-29/05/2026

Teaching modality: In person

Location: Hotel Andorra

Registration fee: €43.50

Valued at: €145

Registration

More info and registration help

The cost of tuition for this Microcredential will be subsidized by the 'Plan for the development of university microcredentials', investment 6 of component 21 of the Addendum to the 'Recovery, Transformation and Resilience Plan', financed by the European Union – Next Generation EU, year 2025.

Flexibility

Short courses available in various formats (in-person, online, or hybrid). Ideal for learning without interrupting your professional life.

Employability

Content created and delivered by professionals and experts in the field, designed for immediate application.

Certification

Endorsed by the University of La Laguna. You will receive an official ECTS certificate, valid in the European Higher Education Area.

Teaching staff

Monika Borer

In collaboration with:

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Basic German for hotel reception