Claims and Complaints

Any user of Latente may submit complaints or claims to the journal.

The journal will respond to and resolve any complaints or claims submitted to it quickly and constructively. The Editorial Board will study each case in order to take the appropriate decisions, which will be made in accordance with the principles established by the Committee on Publication Ethics.

Complaints and claims shall be sent via the journal's email address (latente@ull.edu.es).

They must be formulated clearly and concisely, and any possible breach by the journal of any of the aspects established in its Ethical Statement must be reliably documented.

The deadline for responding to the complaint or claim shall not exceed 30 working days, although, due to the nature of the cases, this may be extended, in which case the complainant will be informed in a timely manner.

The journal will not deal with complaints or claims concerning authors, publishers, reviewers, or the journal's own editorial team.