P1.1 Quality management system

P1.2 Complaints and suggestions

P1.3 Service Charter

P1.4 Attention to the university community

P1.5 User experience

P2.1 Internet presence and social media

P2.2 Transparency and accountability

P2.3 Participation and co-creation

P2.4 Open data and reuse

P2.5 Public ethics and integrity

P2.6 Free software and open standards

P2.7 Public Innovation Lab

P3.1 Catalog of procedures

P3.2 Simplification of procedures and the rules that govern them

P3.3 Clear language and easy to read

P3.4 Improvement of the economic management of the revenue budget

P3.5 Automation of processing and artificial intelligence

P3.6 Improvement of the economic management of the revenue budget

P3.7 Simplification, streamlining and improvement of management processes

P3.8 Analytical accounting

P3.9 Internal control

P3.10 Document management

P3.11 Rationalization of recruitment

P3.12 Introducing responsible and sustainable public procurement at the ULL

P3.13 Management of granted subsidies

P3.14 Management of grants received and agreements

P3.15 Management of orders to own media

P3.16 Budgeting improvement and monitoring

P4.1 Digital transformation of administrative management

P4.2 Digital infrastructure and communication

P4.3 Data and institutional intelligence

P4.4 Cybersecurity and data protection

P5.1 Ongoing adaptation of organizational structures

P5.2 Consolidation of applications supporting internal management

P5.3 Optimization of selection, provision, and professional promotion procedures

P5.4 Optimization and streamlining of temporary job coverage procedures

P5.5 Digital employee file

P5.6 Flexible hours

P5.7 Telecommuting

P5.8 Empowering managerial and predictive staff

P5.9 Best practices, tutoring and mentoring

P5.10 Training and development of internal talent potential

P5.11 Risk prevention and occupational health

P5.12 Internal communication and collaboration

P5.13 Reception system

P5.14 Promoting corporate culture

P5.15 Corporate volunteer program

P5.16 Generational transition

P5.17 Human Resources Management Plan

P6.1 Inter-administrative cooperation