Faculty of Humanities
Guajara Campus
Quality Assurance System
Philology Section
Clarification note:
Until the Governing Council of the University of La Laguna approves the new "Internal Regulations" of the Faculty of Humanities, the Philology section maintains the Internal Quality Assurance System (SGIC) formally established and implemented by the former faculty.
The Faculty of Philology at the University of La Laguna (ULL) is firmly committed to providing education where quality is a top priority. The quality of teaching will be fully geared towards achieving and maintaining the satisfaction of our students' needs and expectations. In order to promote the continuous improvement of the degrees offered by the Faculty, guaranteeing a level of quality that facilitates accreditation and its maintenance, it is considered necessary to establish an Internal Quality Assurance System (IQAS) for the Faculty. The Faculty of Philology has received a positive evaluation of its IQAS design.
According to the procedure designed by the National Agency for Quality Assessment and Accreditation (ANECA), the accreditation of an official Bachelor's or Master's degree program is based on several quality criteria; one of these is the Internal Quality Assurance System, which also forms a cornerstone upon which the other criteria are based. For accreditation, it must be demonstrated that those responsible for the program of study to be accredited have established an Internal Quality Assurance System (IQAS) that allows them to analyze deviations from the planned schedule and identify areas for improvement. This system also makes it possible to define and implement proposals for the continuous improvement of the program of study. Therefore, it is assumed that:
There is a system for collecting, reviewing, and improving information on:
There are consultation procedures that allow information to be gathered from graduates, employers or other relevant social groups, on the professional insertion of graduates, the training acquired (knowledge, aptitudes and skills) and the professional profiles or the needs for continuing training.
The basic document of the SGIC implemented in the Faculty of Philology is the Quality Manual (QM)), since it defines the general characteristics of the system, the requirements it addresses, its scope and references to the generic documentation on which it is based or to the procedures that develop it.
The SGIC documentation is completed with a Procedures Manual (PM) composed of a series of documents that are continually referenced in the MC and the list of indicators that will allow the measurement of the results of the Center's activity.
The Quality Management System (QMS) also includes, as an annex, the definition of the quality policy and objectives, developed and reviewed as indicated in the corresponding procedure. The various chapters of the QMS, or the procedures that implement it, refer to the evidence generated as a result of its application and which constitutes proof of its effectiveness.
The Dean must ensure that teaching and research staff, administration and services, students and other interest groups have access to the SGIC documents that apply to them, particularly the MC.
Clarification note:
Until the Governing Council of the University of La Laguna approves the new "Internal Regulations" of the Faculty of Humanities, the Philology section maintains the Internal Quality Assurance System (SGIC) formally established and implemented by the former faculty.
Quality Manager
In order to advise and assist the Dean's Office in the design, implementation, maintenance, and improvement of the Quality Assurance System (QAS) of the Faculty of Philology, the Dean will appoint the Quality Officer, who will be the Faculty's Coordinator of Quality and Teaching Innovation. Regardless of the responsibilities specified in the appointment or subsequently assigned by the Quality Committee, the Quality Officer has the necessary responsibility and authority to:
Regardless of any other duties that may be assigned by the Quality Manual or that are included in the Procedures Manual, the Quality Manager will have the following functions:
Quality Commission
The Quality Committee is a body that participates in the planning and monitoring of the Internal Quality Assurance System (SGIC), also acting as one of the internal communication channels for the system's policies, objectives, plans, programs, responsibilities, and achievements. A non-exhaustive list of its functions is as follows:
Until the Faculty's Internal Regulations are updated or its own regulations are approved, the Faculty's Quality Committee is composed of
The dean, acting as president, the quality coordinator, the coordinator of the Guidance and Tutorial Action Plan (POAT), the president of the Guidance and External Practices Commission (COPYPE), a representative from each degree program (undergraduate and postgraduate), a representative from each department with a teaching load greater than 7%, two representatives of the Administration and Services Staff (administrator and another), and a student representative (preferably a graduate or third-cycle student).
Up to two members external to the university may also be part of the Center's Quality Committee, provided their expertise in the subjects covered by the Center's degree programs is deemed necessary for the optimal achievement of the Center's objectives as outlined in the Quality Assurance System. The Center's Secretary will serve as the Secretary of the Quality Committee.
Current members:
Clarification note:
Until the Governing Council of the University of La Laguna approves the new "Internal Regulations" of the Faculty of Humanities, the Philology section maintains the Internal Quality Assurance System (SGIC) formally established and implemented by the former faculty.
The Faculty of Philology at the University of La Laguna has as its primary mission to respond to the needs of society in general, and of the Canary Islands in particular, in the areas of education, research, dissemination, knowledge transfer, and innovation within the field of philological studies in a broad sense, and specifically within Classical Studies, Francophone Studies, Hispanic Studies, and English Studies. As a university center, it must champion and serve as a model for quality in all its activities, striving for excellence. Furthermore, it aims to remain a leading university in the quality and commitment to the continuous improvement of its education, research, and dissemination activities, adapting to the demands of integration into the European Higher Education Area.
The Dean's Office of the Faculty of Philology at the University of La Laguna and its Coordinator of Quality and Teaching Innovation, aware of the importance of quality processes in the training of its graduates, consider that the implementation of a culture of quality is a strategic factor to ensure that the skills, abilities and aptitudes of its graduates are recognized by employers and by society in general.
The Dean's Office is committed to fully satisfying the needs and reasonable expectations of all its stakeholders. To this end, it pledges to use all available human, technical, and financial resources to implement a culture of quality, adhering to current legislation at the regional, national, and European levels.
Consequently, the Dean's Office of the Faculty of Philology at the University of La Laguna establishes the following general guidelines for achieving quality objectives, which constitute the quality policy of the Center in relation to the new Bachelor's and Postgraduate studies:
In accordance with the general guidelines, the Faculty of Philology will establish general quality objectives, which will be reviewed periodically for the continuous improvement of its training programs.
He Quality Manual (MC) constitutes the basic document that serves as a reference and from which all the necessary actions emanate to ensure that the teachings given by the Faculty of Philology are in accordance with the guidelines that define them and satisfy the needs and expectations of the interest groups (especially the students).
The MC is the document that expresses in an orderly manner the scope of the SGIC of the Faculty, and therefore, constitutes the documentary basis of the same.
Part of the MC is the definition of the quality policy and objectives of the Faculty of Philology, Annex 4, prepared and reviewed as indicated in procedure PR-03 "Definition of the Quality Policy and Objectives".
The Quality Manual of the Faculty of Philology is managed, used and distributed in accordance with the provisions of procedure PR-01 "Document Management".
The Quality Manual is reviewed on a complete document basis, except for the appendices, which will have their own pagination and review process. The Quality Manager is responsible for keeping the appendices of the Quality Manual up to date. During the review of the Quality Management System documentation, which is carried out according to procedure PR-26 "Measurement, Analysis and Improvement," the Quality Manual should be reviewed to make improvement proposals, if necessary.
The Dean must ensure that all members of the Faculty (teaching and research staff, administrative and service staff and students) have access to the MC, and will therefore provide an appropriate place on the Faculty website where an updated version of it is displayed and will ensure that changes to its wording are communicated by the appropriate means.
The SGIC documentation also includes the Procedures Manual (MP) comprised of a series of procedures that are in accordance with the "Criteria and guidelines for quality assurance in the European Higher Education Area", developed by the European Agency for Quality Assurance in Higher Education (ENQUA), and adapted by ANECA.
Clarification note:
Until the Governing Council of the University of La Laguna approves the new "Internal Regulations" of the Faculty of Humanities, the Philology section maintains the Internal Quality Assurance System (SGIC) formally established and implemented by the former faculty.
PR 03 Quality assurance of training programs
Information relating to different indicators generated in the development of Procedure 16 "Analysis and measurement of results" of the SGIC has made it possible to generate various reports relating to the academic results obtained in the degree programs of the Philology Section of the Faculty of Humanities.
PR 04 Definition of profiles, recruitment, admission and enrollment of students
PR 05 Student orientation and development of teaching
The development of Procedure 05 has led to the implementation and launch of the Guidance and Tutorial Action Plan (POAT), which aims to address the needs and challenges that university students must face during their training.
PR 06 Student Mobility Management
Reports generated on the process of reviewing, improving and monitoring mobility programs.
PR 07 Career guidance management
Management and review of professional guidance in the Philology Section of the Faculty of Humanities of the University of La Laguna.
PR 08 Definition of the management of external internships integrated into the curriculum
Management and review of external internships integrated into the study plans of the Philology Section of the Faculty of Humanities of the University of La Laguna.