Faculty of Humanities

Guajara Campus

Quality Assurance System

Geography and History Section

Presentation

Clarification note:
After the approval of the "Internal Regulations" of the Faculty of Humanities, the Geography and History section maintains the Internal Quality Assurance System (SGIC) formally established and implemented by the former faculty, until the formation of the new Dean's Team.


The Faculty of Geography and History at the University of La Laguna (ULL) is committed to providing high-quality education. To this end, it has established an Internal Quality Assurance System (IQAS) to guarantee the continuous improvement of the three undergraduate degrees and Master's programs offered at the Faculty, with the aim of achieving a level of excellence that enables the accreditation and maintenance of the degrees for which it is responsible.

According to the procedure designed by the National Agency for Quality Assessment and Accreditation (ANECA), the accreditation of an official Bachelor's or Master's degree program is structured around several quality criteria that are integrated into the Internal Quality Assurance System. For accreditation, it must be demonstrated that those responsible for the curriculum to be accredited have established an Internal Quality Assurance System (IQAS) that allows them to analyze deviations from the planned activities and identify areas for improvement. This system also makes it possible to define and implement proposals for the continuous improvement of the curriculum. To this end, the following mechanisms exist:

  1. A system for collecting, reviewing, and improving information on:
  • Study plan objectives
  • Admission policies and procedures
  • Teaching planning
  • Development of teaching and student assessment
  • Actions to guide the student
  • Academic staffing
  • Educational resources and services
  • Learning outcomes
  1. Consultation procedures that allow the collection of information from graduates, employers or other relevant social groups, on the professional integration of graduates, the training acquired (knowledge, aptitudes and skills) and the professional profiles or the needs for continuing training.

The basic document of the SGIC implemented in the Faculty of Geography and History is the Quality Manual (QM), defining in it the general characteristics of the system, requirements, references to generic documentation or procedures.

The SGIC documentation is completed with a Procedures Manual (PM) composed of a series of documents that are continually referenced in the MC and the list of indicators that will allow the measurement of the results of the Center's activity.

Those responsible

For their advice on tasks related to the design, implementation, maintenance and improvement of the Quality and Teaching Innovation Management System of the Faculty of Geography and History, the Dean and the Coordinator of Quality and Teaching Innovation of the Faculty have the authority and responsibility to:

  • Ensure the establishment, implementation and maintenance of the procedures necessary for the development of the Center's SGIC.
  • Inform the Dean's Team and the Faculty Board about the development of the SGIC and about the needs for improvement.
  • Ensure that awareness of the quality of the teaching provided is promoted, as well as consider the demands of stakeholders at all levels of the Center.

The Quality Manager will have the following functions:

  • Prepare the Quality Manual and the procedures for its application.
  • Control and distribute documentation.
  • Keep the list of current documents up to date.
  • Gather the necessary information on training programs, definition of student profiles, student guidance, management of material resources, satisfaction, expectations and needs of stakeholders, and learning outcomes.
  • Regarding deviations, incidents, complaints or suggestions, you must send the received forms to the Dean and head of the service, fill in the records, analyze the request, communicate to the complainant the measures or solution to be taken, review the operation and resolution of the incidents, complaints and suggestions and file the file.
  • Regarding action management, analyze the problem, find the cause, determine, plan, communicate, evaluate and close the actions.
  • Regarding the satisfaction, expectations and needs of the stakeholder groups, review/modify, if appropriate, the previous surveys, propose samples to be surveyed and review the UEMC survey reports.
  • Analyze the reliability and sufficiency of learning outcomes and their treatment.
  • Prepare a summary of the most significant indicators of the labor market insertion of the Faculty's degrees based on the study carried out by the University.
  • Prepare an inventory of the information to be published, which stakeholder groups it is aimed at, how to make it public, and search for the information to be disseminated and periodically check its updating.
  • Disseminate the SGIC documentation, the report on the review of the training program, the student profiles, the recruitment plan, the teaching guides, the implementation of new material resources, the objectives and activities of the services, the results of the satisfaction surveys, the expectations and needs of the stakeholders, the learning outcomes, the employment placement results, the annual results report, the quality objectives and the annual improvement plan for the following year.

Center Quality Policies and Objectives

The Faculty of Geography and History at the University of La Laguna has as its primary mission to respond to the needs of society in general, and of the Canary Islands in particular, in the areas of education, research, dissemination, knowledge transfer, and innovation in Geography and Spatial Planning, History, and Art History. Among its objectives is to remain a leading university in the quality and commitment to the continuous improvement of its education, research, and dissemination activities, adapting to the demands of integration into the European Higher Education Area.

The Dean's Office of the Faculty of Geography and History at the University of La Laguna, aware of the importance of quality processes in education, focuses its efforts on fully satisfying the needs and reasonable expectations of all its stakeholders. To this end, it is committed to using all available resources to implement a culture of quality, in accordance with current legislation at the regional, national, and European levels.

Therefore, the Dean's Office of the Faculty of Geography and History of the University of La Laguna establishes the following general guidelines for achieving the quality objectives that constitute the quality policy of the Center in relation to the new Bachelor's and Postgraduate studies:

  • Achieving a permanent commitment to continuous improvement as a standard of conduct.
  • To propose and implement any preventive and corrective actions that may be necessary.
  • Promote the understanding and acceptance of the quality policy by all staff members working at the Center.
  • Disseminate internally and externally the quality policy and objectives approved by the Faculty's collegiate bodies.
  • To promote appropriate continuing education for all Teaching and Research Staff as well as Administration and Services staff, according to their respective activities, so that their development allows us to meet the needs of our users.
  • Establish a system of action, information gathering, evaluation and review, that allows for better informed and more effective decision-making.
  • Ensure that the Quality Management System remains effective and is monitored and reviewed periodically.

Quality Manual

The Quality Manual (QM) is the basic document that serves as a reference and from which all the necessary actions to ensure that the teachings provided by the Faculty of Geography and History are in accordance with the guidelines that define them and satisfy the needs and expectations of the stakeholders are derived.

The MC is the document that expresses in an orderly manner the scope of the SGIC of the Faculty, and therefore, constitutes the documentary basis of the same.

Part of the MC is the definition of the quality policy and objectives of the Faculty of Geography and History, prepared and reviewed as indicated in procedure PR-01 “Definition of the Quality Policy and Objectives”.

The Quality Manual of the Faculty of Geography and History is managed, used and distributed in accordance with the provisions of procedure PR-00 “Procedure for the Management of Documents and Evidence”.

This Quality Manual is reviewed on a complete document basis, except for the appendices, which will have their own pagination and review process. The Quality Manager is responsible for keeping the appendices of the Quality Manual up to date. During the review of the Quality Management System documentation, which is carried out according to procedure PR-16, "Procedure for Measuring and Analyzing Results," the Quality Manual should be reviewed to make improvement proposals, if necessary.

The Dean must ensure that all members of the Faculty (teaching and research staff, administrative and service staff and students) have access to the MC, and will therefore provide an appropriate place on the Faculty website where an updated version of it is displayed and will ensure that changes to its wording are communicated by the appropriate means.

Procedures

Reports and Results

PR 03 Quality assurance of training programs

Information relating to different indicators generated in the development of Procedure 16 "Analysis and measurement of results" of the SGIC has made it possible to generate various reports relating to the academic results obtained in the degree programs of the Geography and History Section of the Faculty of Humanities in the courses 2010-2011, 2011-2012, 2012-2013, 2013-2014 and 2014-2015.

PR 05 Guidance and Tutorial Action Plan (POAT)

The development of Procedure 05 has led to the implementation and launch of the Guidance and Tutorial Action Plan (POAT), which aims to address the needs and challenges that university students must face during their training.

PR 06 Student Mobility Management

Reports generated on the process of reviewing, improving and monitoring mobility programs.

Reports: These can be consulted in the Center's Quality Reports, which are included in PR 05 and in the Report from the International Mobility Coordinator of the Section.

PR 07 Career guidance management

Management and review of professional guidance in the Geography and History Section of the Faculty of Humanities of the University of La Laguna.

PR 08 Definition of the management of external internships integrated into the curriculum

Management and review of external internships integrated into the study plans of the Geography and History Section of the Faculty of Humanities of the University of La Laguna.

PR 09 Incident, Complaint and Suggestion Management

Indicators and Reports
Complaints submitted by students each academic year, along with the decisions made regarding them, can be consulted at the Faculty Secretariat. These complaints address various aspects related to the teaching or assessment of certain subjects, as well as some damage to specific classrooms in the main lecture hall building.

PR 13 Evaluation and recognition of teaching and research staff
PR 19 Analysis of the labor market insertion of graduates

Indicators
This information is contained in the document PARULL (Pact for Learning and Performance at the ULL), referring to the three grades of the Geography and History Section.

PR 20 Stakeholder satisfaction
Degree in Geography and Spatial Planning
TRENDS
Degree in Geography and Spatial Planning
Memory Data
Verification
Course
10-11
Course
11-12
Course
12-13
Course
13-14
Course
14-15
Graduation rate 70 27,5
Dropout rate 25 31,2 43,6 34,1 28,9
Efficiency rate 80 96,5 92,0 89,7
Rate of return 53,4 49,3 64,5 62,4 62,4
Title success rate 77,1 74,6 82,8 77,4 79,5
LEVEL OF SATISFACTION OF STAKEHOLDER GROUPS
Degree in Geography and Spatial Planning Course
12-13
Course
13-14
Course
14-15
Overall student satisfaction with the degree 3,40 3,22 3,12
Level of student satisfaction with the teaching staff 3,22 2,98 3,01
Level of student satisfaction with the resources 2,58 2,78 2,78
Level of teacher satisfaction with the degree 3,43 3,82
Graduate satisfaction level with the degree 4,50 3,57
Employer satisfaction level with the degree 4,00
EVOLUTION OF INDICATORS
Degree in Geography and Spatial Planning
Course
10-11
Course
11-12
Course
12-13
Course
13-14
Course
14-15
New students 80 179 123 45 38
Average entry grade 6,044 6,006 5,997 6,177 5,995
Total number of students enrolled 119 271 307 283 258
Number of graduating students 10 20 22
Number of graduating students (excluding adapted students) 10 20 22
Average duration of studies 4,800 4,250 4,591

 

 

Bachelor's Degree in History

TRENDS
Bachelor's Degree in History
Memory Data
Verification
Course
10-11
Course
11-12
Course
12-13
Course
13-14
Course
14-15
Graduation rate 50 12,8
Dropout rate 40 36,0 33,3 34,3 40,9
Efficiency rate 85 100 94,3 88,0
Rate of return 49,0 52,9 57,8 60,3 57,6
Title success rate 79,6 78,2 83,0 85,2 83,0
LEVEL OF SATISFACTION OF STAKEHOLDER GROUPS
Bachelor's Degree in History Course
12-13
Course
13-14
Course
14-15
Overall student satisfaction with the degree 3,46 3,26 3,20
Level of student satisfaction with the teaching staff 3,45 3,24 3,26
Level of student satisfaction with the resources 2,29 2,57 2,71
Level of teacher satisfaction with the degree 3,90 3,59
Graduate satisfaction level with the degree 3,25
Employer satisfaction level with the degree 3,83

 

 

EVOLUTION OF INDICATORS
Bachelor's Degree in History
Course
10-11
Course
11-12
Course
12-13
Course
13-14
Course
14-15
New students 87 75 70 66 56
Average entry grade 6,544 6,281 6,696 6,670 6,640
Total number of students enrolled 144 188 220 229 217
Number of graduating students 4 13 22
Number of graduating students (excluding adapted students) 2 10 12
Average duration of studies 4,0 4,3 5,0

Bachelor's Degree in Art History

TRENDS
Bachelor's Degree in Art History
Memory Data
Verification
Course
10-11
Course
11-12
Course
12-13
Course
13-14
Course
14-15
Graduation rate 35 23,5
Dropout rate 33 25 36,4 38 28,3
Efficiency rate 80 99 95,9 91,8
Rate of return 56,9 61,8 58,2 68,4 62,1
Title success rate 77,7 80,5 81,3 85,6 81,8

 

LEVEL OF SATISFACTION OF STAKEHOLDER GROUPS
Bachelor's Degree in Art History Course
12-13
Course
13-14
Course
14-15
Overall student satisfaction with the degree 2,91 2,85 2,84
Level of student satisfaction with the teaching staff 3,09 3,25 2,98
Level of student satisfaction with the resources 2,12 2,62 2,56
Level of teacher satisfaction with the degree 3,71 4,00
Graduate satisfaction level with the degree 3,00 2,75
Employer satisfaction level with the degree 3,75

 

EVOLUTION OF INDICATORS
Bachelor's Degree in Art History
Course
10-11
Course
11-12
Course
12-13
Course
13-14
Course
14-15
New students 68 99 71 46 36
Average entry grade 6,602 6,383 6,707 6,368 6,551
Total number of students enrolled 101 182 201 191 184
Number of graduating students 6 19 20
Number of graduating students (excluding adapted students) 5 18 20
Average duration of studies 4 4,389 4,250

Report on the results of satisfaction surveys of newly admitted and continuing students of the Faculty of Geography and History. Academic Year 2010-2011. Download document

Report on student satisfaction with teaching activity and the teaching process: Planning, development and results. Degree in Geography and Spatial Planning, academic year 2010-2011. Download document

Report on student satisfaction with teaching activities and the teaching process: Planning, development and results. Degree in Art History, academic year 2010-2011. Download document

Final report of the Canary Agency for University Quality and Educational Evaluation in relation to the monitoring of compliance with the project contained in the study plan, verified by the Council of Universities, of the official degrees in the Autonomous Community of the Canary Islands. First Monitoring Report on the Degrees of:

  • Degree in Geography and Spatial Planning
  • Bachelor's Degree in History
  • Bachelor's Degree in Art History

Final report of the Canary Agency for University Quality and Educational Evaluation in relation to the monitoring of compliance with the project contained in the study plan, verified by the Council of Universities, of the official degrees in the Autonomous Community of the Canary Islands. Second Monitoring Report on the Degrees of:

  • Degree in Geography and Spatial Planning
  • Bachelor's Degree in History
  • Bachelor's Degree in Art History
Improvement Plan for the Evaluation Process for Accreditation Renewal