Support and guidance

The following support and guidance actions for students will be carried out, grouped at the institutional level and at the specific level of the Master's degree:
ULL Support and Guidance Units and Services

1. Information and Guidance Service (SIO): This is the University of La Laguna's office for providing information, advice and guidance to prospective students and the university community in general. University students, in particular, are informed about issues related to training and university life, and are also directed to the corresponding offices for more specific requests. Some of its services are useful for students once they have enrolled.
2. Program for Support to Students with Disabilities (PAED), dependent on the Office of the Vice-Rector for Students, with the aim of guaranteeing equal opportunities for students with disabilities, promoting their full integration in the development of their studies and university life.
3. Scholarships: The Scholarship Service is responsible for managing all scholarships for study assistance. The University of La Laguna website contains all the scholarship calls that may be of interest to students (link).
4. International mobility: The University of La Laguna portal offers information about the different mobility programs for students (link).
5. The General Foundation of the University of La Laguna (FGULL) manages job placement programs that enable graduates to adapt their knowledge to the new work environment, expand their practical and theoretical training or find employment.
6. ULL Library: The ULL Library service has professional staff trained to guide students once they have enrolled. Orientation on both the library's resources and training aimed at acquiring learning tools to locate, select and use all types of information sources appropriately (link).
7. Foreign students: specific information for foreign students is available at the following link.
8. Language Services of the Business Foundation of the University of La Laguna: Information is provided on the Language Service of the ULL (link).
9. University card. It allows members of the university community to be identified and to access services such as library loans, dining vouchers or access to areas reserved for ULL users (access to the car parks of the centre where registration is carried out, sports facilities, rooms in accommodation centres, control of facilities, etc.).
10. Email account. All members of the university community will have an email account in the ull.edu.es domain. The ull.edu.es services use Google technology to offer a set of features that facilitate collaborative work and communication within the university community on the Internet. All new students will be assigned a new email account.

SPECIFIC SUPPORT AND GUIDANCE ACTIVITIES OF THE MASTER'S DEGREE

Welcome sessions: These will take place during the first week of classes. During these sessions, the degree will be presented in detail and information will be provided on the development of the course.

The Academic Committee of the Master's Degree (CAM) will be responsible for assigning a tutor who will accompany each student throughout the duration of the Master's Degree. The academic tutor will be a university professor of the Master's Degree whose main function will be to support the students' training process through tutorials.

The main functions to be performed by the academic tutor will be:

1. Help plan and organize learning activities;
2. Provide students with autonomous learning strategies; and
3. Help solve problems that arise

Since the Master's degree is taught online, students will be supported through three channels using different Internet channels or tools:

a) On the one hand, through the official Master's website or page, which will be freely and openly accessible.

b) Through virtual classrooms that configure a specific virtual training space for the Master's degree that will be private, since only enrolled students and participating teachers will be able to access it.

c) Through different open resources and tools of Web 2.0, especially social networks

As this is a virtual training programme, teachers will be in frequent contact with students, at least once every two weeks, to ensure proper monitoring of the work carried out. Teachers must respond to queries received from students within a maximum of 48 hours.

Special attention will be paid when signs of inactivity are detected on the part of students, such as a lack of participation or failure to submit assessable activities. In such cases, the various communication channels provided will be activated and the Master's Management will be informed if no response is obtained from the students.

Given the anticipated number of foreign students, especially from Latin American countries, the hours of attention in tutorials will be adjusted to reconcile them with the working hours of the teaching staff and the students themselves. Thus, the teaching staff will reserve time slots with sufficient flexibility to carry out synchronous tutoring effectively with those students who are located in time zones other than the Spanish one.