Quality Assurance System

The SAIC's governing bodies are committed to ensuring the quality of the degrees offered at the university and its centers and ensuring the continuous improvement of their results. They are structured into two levels:

• Institutional

• • Vice-Rectorate with responsibilities in quality

Direct and promote the implementation and development of the SAICs, as they reinforce quality assurance and continuous improvement for centers and programs, facilitating monitoring, accreditation, and certification processes. It is also responsible for providing appropriate institutional support for the development of assessment and quality programs, ensuring their sustainability over time.

• • Quality Evaluation and Improvement Unit-Technical Quality Unit

The Quality Assessment and Improvement Unit (UEMC) and its Technical Quality Unit (UTC) are responsible for managing and planning the SAIC design, implementation, and evaluation processes required to ensure continuous improvement at the center and its programs, as well as achieving established objectives, responding to the needs and expectations of stakeholders.

The UTC is also responsible for developing and providing framework documentation related to the evaluation and quality programs, and for providing technical advice and training to the stakeholders involved. It promotes the development of these processes through appropriate coordination with academic and quality managers, committees, self-assessment working groups, quality agencies, and other involved bodies/entities.

• Center/Degree

• • Center Management Team

This body, and in particular its Dean or Director, is responsible for directing and promoting the center's assessment and quality programs. Its team includes a Center Quality Manager, who will be responsible for coordinating and developing the management of processes related to the implementation and assessment of the SAIC and the evaluation of degrees.

• • Quality Manager/s of the Center/Degree

The center/degree quality managers, who will be members of the Quality Committee, will perform general coordination functions, including:

• Support the dean's team in developing evaluation and quality programs at the center
• Promote and lead the implementation of the SAIC
• Participate in the design, implementation and evaluation of the titles

Regarding the Title Quality Assurance System (SAIC)

• Manage, review and update SAIC documentation.
• Conduct analysis of information derived from SAIC procedures and report to the Quality Committee on their progress (imbalances, improvement actions, etc.).
• Manage internal communication with the agents involved in the SAIC.
• Channel claims, complaints, and suggestions to the Quality Commission and coordinate response actions.
• Promote a culture of evaluation and quality among different stakeholders.
• Ensure transparency and accountability to stakeholders by overseeing the updating of website content (publication of information, relevant title results, etc.).
• Serve as an interlocutor with the Vice-Rectorate with responsibilities in quality and the UTC in all actions related to the field of institutional evaluation and quality

In relation to qualifications

• Promote and participate in the processes of designing, modifying, monitoring, and renewing the accreditation of official qualifications.
• Oversee the implementation of the qualifications, in accordance with the provisions of the Qualification Verification Report and/or its subsequent amendments, and monitor them together with the Quality Committee.
• Participate in the analysis, evolution, reflection, and proposal of improvement actions based on the results of academic performance and degree satisfaction.
• Support the Quality Commission in managing the Teaching Guides for official degrees.

• • Center/Section/Title Quality Commission

It is a body involved in the planning and monitoring of the SAIC and acts as one of the mechanisms for effective stakeholder participation, ensuring the quality and continuous improvement of the center and its programs. It is composed of the management team, the quality manager, and representatives of the center's various stakeholder groups (Teaching and Research Staff, students and graduates, Administrative and Administrative Services, employers, etc.). Its functions include, among others:

• Participate in the design, review and updating of SAIC documentation.
• Verify the monitoring and implementation of the SAIC.
• Analyze and resolve, together with the quality manager, claims, complaints, and suggestions.
• Study and, where appropriate, approve the implementation of proposals for improving the SAIC and its qualifications.
• Ensure the review, evaluation, and improvement processes for training programs.
• Oversee the monitoring and implementation of the qualifications, in accordance with the provisions of the Qualification Verification Report and/or its subsequent modifications.
• Conduct analysis, evolution, and reflection based on the associated indicators and results (satisfaction, academic performance rates, etc.).
• Approve the Teaching Guides for official degrees.