To communicate complaints, suggestions or compliments, you can do so preferably through the procedure of Submission of Complaints, Suggestions and Compliments.

This procedure is managed by the Technical and Registry Section of the General Secretariat.

Within a maximum of 30 business days, you will receive a response to your complaint or suggestion.

In addition, complaints, suggestions, and congratulations may be formalized by submitting a written document to the General Registry of the University of La Laguna, addressed to the General Secretariat. The procedure established in Law 39/2015 of October 1, on the Common Administrative Procedure of Public Administrations, will be followed.

Consult the Regulations for the University of La Laguna's complaints, suggestions, and compliments systems.

• Quality
  • Quality of services
  • Quality in teaching
  • Quality in degrees
  • Results of the participation incentive draws
  • Complaints, suggestions and compliments system

Statistics

In 2019, 309 complaints were filed, of which 236 were accepted for processing. A total of 35 suggestions were submitted, of which 29 were processed. Congratulations were issued in 19, of which 1 was rejected because it was a congratulations between students.

Information in Excel format